Customer Service Representative - B2B Order Management

This is a remote position.

Role Name: Customer Service Representative

Schedule:

• Part-time, minimum 20 hours per week
  
• Flexible flexible within business hours between 8am- 4.30pm Mon-Fri, with preference of first part in the day 
  

Client Timezone: Sydney time

Client Overview

Join a thriving B2B company in the bathroom products industry that’s making waves in the Australian market. This innovative firm supplies high-quality bathroom fixtures and accessories directly to stores and collaborates with major online retailers. With a commitment to excellence and a focus on long-term relationships, this company offers a dynamic environment where your skills can truly shine.

Job Description

Embark on an exciting journey as a Customer Service Representative in a rapidly growing B2B bathroom products company. In this role, you’ll be the vital link between our client and their valued store partners, ensuring smooth order processing and inventory management. You’ll have the opportunity to develop your skills in a flourishing market, working with established brands and contributing directly to the company’s success. This position offers a perfect blend of administrative prowess and customer relationship management, allowing you to showcase your multitasking abilities and attention to detail.

Responsibilities

• Manage and process customer orders with precision, communicating effectively with existing B2B clients primarily via email
  
• Coordinate seamlessly with the warehouse team, providing clear instructions for order preparation and ensuring timely deliveries
  
• Keep customers informed about their order status using professional email templates and occasional phone calls for urgent matters
  
• Perform crucial data entry tasks, including weekly inventory updates for major clients like leading online marketplaces
  
• Maintain up-to-date product information, handling new product submissions and out-of-stock notifications with efficiency
  
• Contribute to the company’s growth by suggesting process improvements and identifying potential upselling opportunities
  

Requirements

• Excellent written communication skills in English, with the ability to craft professional and clear emails
  
• Proven experience in customer service, preferably with knowledge of the Australian market and business culture
  
• Familiarity with bathroom products, furniture, or similar industries is a plus
  
• Proficiency in using email platforms, basic data entry tools, and inventory management systems
  
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively
  
• Self-motivated individual capable of working independently in a remote setting
  
• Availability to work part-time (minimum 20 hours per week) with a flexible start time between 9 AM and 11 AM Sydney time
  
• Comfortable with a primarily email-based communication approach, with occasional phone calls for urgent matters