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Payroll Analyst

Zendesk
United Statesfull_timeVerifiedPosted 24 Mar 2025
💰 $98,000/yr($66,000/yr$98,000/yr)

About the role

Job Description

Our Global Payroll department is looking for an experienced self-motivated system savvy Payroll Analyst to join our team. Reporting to the Sr Manager Global Payroll, the Payroll Analyst will work closely with the Accounting, People Ops and Benefits teams. The Payroll Analyst will be responsible for assisting with the coordination of all payroll cycles and payroll associated tasks. 

Responsibilities 

  • Perform a variety of payroll functions in preparation, distribution, and reporting of payroll. Ensuring compliance with all applicable regulations. 

  • Ensure the accurate and timely end to end processing of payroll across multiple countries, including the U.S. and Canada.

  • Provide prompt, friendly, and efficient customer service to employees who have questions regarding their pay, deductions, or the payroll process

  • Experience with Canada’s complex annual and ad hoc calculations as it relates to PTO payout

  • Experience with Canadian ROE submissions, RRSP, QPP, CPP, etc.

  • Experience with U.S. federal, state, local tax withholding laws and reporting 

  • Monitor tax notices, wage orders, and governmental correspondences; record tax payments and perform quarterly tax reconciliations in a timely manner 

  • Assist with all payroll related audits & SOX compliance by adhering to internal control requirements, maintaining updated documentation for all payroll related processes and providing recommendations as appropriate. 

  • Document payroll processes and procedures with the ability to suggest best practices and opportunities.

  • Process and complete all year-end activities for US and Canada ensuring compliance with regard to filing reports, remittances and returns with appropriate tax authorities.

  • Participate in system upgrades and perform user testing for all payroll related enhancements.

  • Participate in special projects as assigned, such as documenting workflows, improving processes and procedures, and periodic updates to payroll related forms. 

  • Assist with internal and external audits and data gathering. 

  • Other duties may be assigned. 

Qualifications 

  • Requires a minimum of 3 years’ experience with full-cycle multi-state and multi-provinces payroll 

  • Bachelor’s degree in Business, Accounting or Finance preferred but not required

  • Current experience and in-depth knowledge of payroll systems and reporting functions, ADP, CloudPay and Workday experience is a plus.

  • Payroll qualification/certification preferred. (i.e. CPP, PCP, etc.)

  • Experience working in a high-tech, high-growth company preferred 

  • Ability to provide excellent customer service and work well in teams to establish and maintain effective working relationships. 

Requirements 

  • Working knowledge and experience with multi-state / multi-province payroll and payroll tax rules and regulations in the US (federal, state, local) and Canada (CNESST, Rev. Quebec, Ontario EHT)

  • Intermediate/Advanced Excel skills (vlookup, pivot tables, etc.), Google suite  of products & computer literacy

  • Excellent communication skills, both written and verbal, in addition to strong problem solving skills in a growing and dynamic environment 

  • Ability to provide excellent customer service and work well in teams to establish and maintain effective working relationships 

  • Ability to thrive in a fast-growing environment where change is the norm; strong multi-tasking skills, and flexibility to switch from one task to the next quickly 

  • Demonstrated ability to hold information confidential with use of appropriate judgment when handling sensitive data 

  • Strong organization skills 

  • Energetic and dedicated 

  • Attention to detail and accuracy a must

#LI-SM12

The US annualized base salary range for this position is $66,000.00-$98,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on

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Company

Zendesk

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