Community Resource Center Strategy and Data Analytics Program Manager III

Salary Range:  $102,183.00 (Min.) - $132,838.00 (Mid.) - $163,492.00 (Max.)

 

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
 

Job Summary

The Community Resource Center (CRC) Strategy and Data Analytics Program Manager III is accountable for the assessment of needs, conception, execution, and oversight of strategic programs approved and budgeted by L.A. Care (LAC), Leadership, and the Board of Governors. These programs span multiple functions and departments, and are enterprise investments in infrastructure and process excellence.

The Program Manager III is responsible for building, developing, and leading the strategy, data analytics, and program management resources’ allocations to support CRC business units in the planning and delivery of large-scale programs. This position will serve in a program lead role supporting executive and senior management and a cross-functional team with the development and implementation of an initiative to provide clinical services at the CRCs.

The CRC Program Manager is responsible for managing a range of programs and maximizing return of investments (ROI) and value delivery. This includes managing CRC data analytics initiatives, process improvements, and CRC data integration into the enterprise and leading complex program objectives, managing change and resolving issues that span project teams and departments.

Acts as a Subject Matter Expert (SME) and serves as a resource and mentor for other staff based on demonstrated expertise in key communication and collaboration competencies.

Duties

Strategy Development:

Conduct data driven analysis to identify opportunities aligned with CRC and Enterprise goals.  Develop and implement data driven strategies to achieve business objectives. Regularly review and adjust strategies based on data insights and market trends

Data Reporting and Analysis:

Generate CRC Reports and analyze CRC Performance Metrics.  Lead data analysis to identify opportunities aligned with CRC and Enterprise goals.  Develop and implement data-driven strategies to achieve business objectives.  Regularly review and adjust strategies based on trends, patterns, and correlations in in data to generate actionable insights.

Program Management:

Plan, coordinate, monitor, and execute data analytics programs and programs.  Monitor program progress and ensure adherence to timelines and budget. Ensure high quality, consistent, and standardized documentation of programs and programs across the assigned portfolio.  Collaborate with cross-functional teams to achieve program objectives.

Performance Monitoring:

Define and implement metrics, KPIs, and dashboards to monitor CRC program performance.  Regularly assess and analyze performance data to identify areas of improvement.  Report on key performance indicators to stakeholders and senior management.  Drive continuous improvement initiatives for CRC operations and programs.

Duties Continued

Collaboration:

Engage with CRCs, IT program teams and stakeholders to gather requirement, provide updates, and address concerns.  Foster positive relationships and collaboration among cross-functional team.  Consult across business operations, providing mentorship, and contributing specialized knowledge.

Effective Communication:

Communicate clearly and persuas