Sales Service Representative

The Sales Service Representative plays a key role in expanding the organization’s service portfolio by actively promoting preventative maintenance programs to both new prospects and existing customers. This position requires a strategic thinker who can identify client needs, recommend tailored maintenance solutions, and help customers protect their assets through consistent service programs. This position works cross‑functionally with Service, Operations, and Management to ensure accurate quoting, seamless onboarding, and long‑term customer satisfaction. 

 

Key Responsibilities 

 

• Identify and pursue new preventative maintenance opportunities using CRM and market research. 

• Build and maintain strong customer relationships to grow service contracts. 

• Prepare quotes and pricing for maintenance programs. 

• Manage a sales pipeline with consistent follow‑up to close agreements. 

• Collaborate with Service and Management teams to ensure accurate information, scheduling, and customer onboarding. 

• Support revenue growth through upselling and renewals 

 

Skills & Abilities 
 

• Minimum of 2 years' experience in sales and customer service, or business development preferred. 

• Experience in service, maintenance, or technical environments preferred. 

• Strong communication, relationship‑building, and negotiation skills. 

• Comfortable using CRM systems and managing multiple priorities. 

• Organized, detail‑oriented, and team‑focused. 

• Familiar with Microsoft Office suite apps such as Outlook and Excel.  

• Ability to use Adobe PDF editing tools to fill, modify, and prepare documents. 

Education

• Requires High school diploma or equivalent

Work Environment

Performs work in office environment.

Travel Required: 

Domestic Travel Required: No

International Travel Required: No

Equal Employment Opportunity & Diversity Statement

At Won-Door, we are committed to fostering an environment where individual differences are respected and valued. We embrace diversity and inclusion in every aspect of our organization and encourage all employees to share their perspectives and voice their opinions. By celebrating diverse backgrounds and perspectives, we strengthen our company and work collaboratively toward achieving our goals.

Won-Door Corporation is an equal opportunity employer and adheres to all applicable federal, state, and local laws regarding equal employment and non-discrimination. It is our policy to ensure equal employment opportunities for all individuals and to strictly prohibit discrimination or harassment based on sex (including gender, gender identity, gender expression, sexual orientation, pregnancy, and childbirth), age, race, national origin, color, disability, religion, genetic information, veteran or military status, and any other characteristics protected by law.

This policy applies to all aspects of employment, including recruitment, hiring, training, promotions, transfers, compensation, termination, and layoffs. We are dedicated to maintaining a workplace that reflects our commitment to fairness, equity, and respect for all individuals.

If you have concerns about discrimination, harassment, or questions about this policy, please reach out to your supervisor or the Human Resources Manager. Won-Door values diversity in our workforce and ensures that all qualified applicants receive fair consideration for employment regardless of their protected attributes.

Together, we strive to create a workplace where everyone feels empowered to contribute, grow, and succeed. Join our team to contribute to delivering high-quality products and exceeding customer expectations!

https://www.overheaddoor.com

The Overhead Door™ Brand is one of the most recognized and respected brands in the garage door industry.  For 100 years, the Overhead Door™ Brand has stood for product quality and expertise, as well as professional service. From commercial and industrial upward-lifting doors and access systems to residential garage doors and openers, we combine quality, dependable products with reliable service to consistently give home and business owners confidence and peace of mind.  Because we care about safety, we requi