Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What’s yours? Invest your talents in us, and we’ll return the compliment.

Job Description:

The primary focus of this role is converting sensitive electronic files to PDF format using various apps, tools, and techniques.  Responsible for developing effective and positive relationships with Datasite team members.  Provide superior service in a highly technical environment.

This position is 2 days in office in Heredia, Costa Rica and 3 days remote. Schedule is: Monday – Friday; 6:00am-3:00pm CST.

Essential Duties and Responsibilities

• Monitors incoming work queue and manages workflow using established prioritization methods
• Solves problems related to document processing using common file conversion methods
• Applies problem-solving techniques to overcome processing issues, especially Excel, PowerPoint, and .MSG files, which may require advanced reformatting
• Follows all Best Practices, Policies and Procedures established by Datasite and/or at the direction of senior staff

Minimum Requirements (Education, Experience, Skills)

• High School Diploma
• Expert fluency in writing and speaking English
• Self-starter with the ability to work independently and ask questions as appropriate
• Excellent attention to detail and ability to follow written and verbal instructions
• Office 365 proficiency and adept at learning new technologies
• Experience creating and formatting documents using Excel, Word, PowerPoint & Acrobat and various image formats .JPG, .TIF and .DWG preferred
• Comfortable participating in virtual meetings, screen sharing, and other app functionality
• Experience using VPN and Virtual Machines a plus
• Experience in a technology service environment preferred

As a global organization, Datasite knows that diverse perspectives are essential to our success. We’re committed to maintaining a diverse workforce to serve our customers around the world. Datasite is an equal opportunity employer (EEO) and furthers the principles of EEO through Affirmative Action.