General Manager

Benefits:

• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

General Manager
Position OverviewThe General Manager is responsible for the execution of all day-to-day operations, financial performance, staffing, training, payroll, human resources and compliance.  
The General Manager reports to the Senior Director of Operations up to the Vice President of Operations and COO.  
Core Duties & Responsibilities:

• Organize, run and supervise smooth and efficient daily operation and efficient daily opening and closing shifts, ensuring an exceptional patron and employee experience
• Provide guidance and leadership to hourly and management teams while fostering our Core Values
• Manage costs and drive sales in support of financial goals
• Partner with management team to interview, hire, onboard, train, supervise and develop employees

Teamwork & Communication

• All leadership positions are expected to adhere to our guiding principle of Leadership, Managing, and Accountability (LMA)
• Provide a strong sense of leadership in all Front of House and Back of House activities. Hospitality and communication – lead by example
• Encourages and builds mutual trust, respect, and cooperation among teammates/staff
• Establishes guidelines so employees understand expectations and parameters
• Maintain effective communication with ownership, management, leads, and all staff. Including a weekly meeting with management team in all departments
• Maintain a reasonable response time for all communication; at minimum, a confirmation (by email, slack, text or call) same day with a timeline in regard to a full response
• Meet with the admin and leadership teams (via virtually or in person when possible) monthly to review P&L and ensure all targets are being hit, as well as proactively plan improvements
• Maintain a reasonable schedule with flexible availability; on days or nights off, be on call and ready to manage and respond to emergency situations
• As a key ambassador for Gin & Luck, act in a professional manner and represent the bar graciously whether you are in house, traveling on behalf of the company, or at industry events

Service Standards

• Directly oversee floor staff programming (service and hospitality standards) to ensure all duties are met and exceeded
• Oversee training of all positions
• Be capable of covering any floor position when needed (for emergency purposes only)
• Daily monitoring of staff appearance, cleanliness, arrival time, tools etc.
• Monitor all positions in opening and closing responsibilities and service standards
• Oversight of quality control of food, beverage and service offerings
• Assist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them G&L's expectations, steps of service steps, and standards operating procedures

Administrative Duties

• Lead hiring for all positions led by the Death & Co Core Values
• Administer bi-annual check-ins and annual reviews
• Establish sanitation standards and procedures that comply with health and legal regulations with the advice of the company
• Coordinate with legal, human resources and accounting staff on matters pertaining to those departments
• Maximize company profitability with a target margin consistent with annual projections; establish and monitor financial controls; facilitate deposits and payroll to Company; develop and implement strategies to increase year over year sales
• Ensure nightly reports are sent out each evening – respond to all immediate action items noted in reports
• From time to time, contribute to public relations and press inquiries in a professional manner as directed by Company. This may include verbal, written, radio, video or online interviews, and photos. All press inquiries made directly to you must be referred to Company
• Work with all lead positions to maintain costing to ensure targets are being met
• Events: events coordination and protocols; oversee department leads in developing events offerings; events quality control
• Maintain facility and oversee all facility maintenance / improvements
• Execute payroll in accordance with company pay cycles
• Ensure that the property is up to date and compliant with all permitting, legal, DOB and DOH matters
• Monitor, record and communicate employee b