Software Success Specialist, Tax Provision

You will provide product support for INDG tax provision software solutions. You possess SME-level ASC740 knowledge, as well as a comprehensive understanding of customer use cases. You deliver tax technical support and trainings on the software functionality.

• Answer and resolve front line and second line requests for assistance from end users via phone call, email, live chat, or virtual meeting.
• Log and track customer issues using a CRM, and maintain historical records and relevant problem solving documentation.
• Provide verbal and/or written responses to technical, domain, tax, law, accounting and/or product functionality questions.
• Identify, triage, and document software defects; discover and deliver suitable workarounds.
• Prepare and deliver technical trainings and demonstrations, to audiences of all sizes ranging from one to department size.
• Present market feedback and enhancement requests to Sales and Product teams across Bloomberg Industry Group as requested by customers.
• Perform software testing to ensure solutions meet customer requirements.
• Effectively collaborate with Professional Services team to transition customers from implementation phase to long-term support.
• Participate in company meetings, special projects and perform other duties as assigned.

Bloomberg Industry Group IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity. Bloomberg Industry Group has adopted an Affirmative Action Program to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, marital or familial status, pregnancy, childbirth, or related medical issues, genetic information, disabled veteran, veteran, a veteran of the Vietnam Era, or any other classification protected by law.