Patient Scheduling Representative - Imaging Dept, Full-time

Job Summary:

As an integral member of our team, you will be responsible for a variety of patient-related activities, ensuring smooth and efficient operations within the Imaging Department. Your primary duties will include:

Job Description:

• Patient Scheduling: Managing all scheduling activities associated with patient treatments, including new patient consults, follow-up appointments, and ancillary tests, with a keen focus on timeliness and accuracy.
• Emergent Scheduling: Responding promptly to emergent scheduling requests by liaising with providers, patients, and relevant departments to accommodate urgent needs.
• Customer Service Excellence: Providing friendly, empathetic, and professional customer service to all patients, creating a positive and supportive experience throughout their journey.
• Collaborative Support: Working closely with the clinical team to provide necessary support tailored to the department's needs, ensuring seamless coordination of patient care.
• Insurance Authorization: Updating/entering insurance authorizations as required, contributing to the financial integrity of the department.
• Imaging Record Requests: Responsible for all imaging record requests, ensuring timely and accurate retrieval and dissemination of patient records.

Qualifications:

We are seeking candidates who embody our values of excellence, compassion, and teamwork, with the following qualifications:

• Experience: Preferably, two or more years of related work experience in a medical office setting, demonstrating familiarity with patient scheduling processes, medical terminology, and office workflows.
• Technical Skills: Proficiency in Microsoft Office applications is essential, enabling effective communication and documentation of scheduling activities.
• Key Competencies: Strong organizational skills, attention to detail, and the ability to multitask are essential for success in this role. Effective time management and problem-solving abilities are also critical, along with the capacity to prioritize tasks in a dynamic environment.
• Communication Skills: Confident and articulate oral and written communication skills are necessary for engaging with patients, providers, and colleagues effectively.
• Insurance Knowledge: A basic understanding of insurance processes and authorizations is preferred, enhancing your ability to navigate patient billing and reimbursement procedures.

We are looking for individuals who are not only skilled but also dedicated to making a positive difference in the lives of our patients. If you have a strong background in medical office settings and a commitment to providing excellent patient care, we encourage you to apply.

Scheduled Weekly Hours:

40

Scheduled Work Shift:

Job Exempt:

No

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
• Employees have access to industry-leading leave for new parents.
• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

• An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
• Tuition Reimbursement is available to all employees to further develop skills and career.
• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
• Three insura