Sr Manager, Commercial Operations, MONARCH

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Sales Enablement

Job Sub Function:

Sales Effectiveness

Job Category:

People Leader

All Job Posting Locations:

Cincinnati, Ohio, United States of America, Raritan, New Jersey, United States of America, Santa Clara, California, United States of America

Job Description:

Johnson and Johnson MedTech is currently recruiting for a Sr Manager, Commercial Operations, Monarch. This role can be based out of Santa Clara, CA., Cincinnati, OH. Or Raritan, NJ. Remote work may be considered on a case-by-case basis.

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

The Senior Manager is a key role that supports Commercial Operations for MONARCH. We are seeking a strategic and execution-oriented individual to support the current install base and ensure operational readiness and execution of global business results. The Senior Manager, Commercial Operations leads key initiatives that provide stronger forecasting, analytics, performance reporting, CRM discipline, and salesforce effectiveness for the MONARCH organization. This role ensures pipeline visibility, demand planning accuracy, and operational consistency across the capital and clinical sales teams.

Responsibilities include but are not limited to: 

• Drive sales reporting processes that produce accurate and consistent results and contribute to the creation of sales performance dashboards that allow sales team members and business to monitor sales forecasts, track key performance indicators, and ensure continuous improvement.

• Enhance current and contribute to the implementation of future enabling resources and technologies including customer relationship management systems, performance tools, incentive management, and order-to-cash.

• Lead the day-to-day use and maintenance of selected tools.

• Assess current global sales order management and CRM strategy and implement process improvements in line with J&J MedTech initiatives.

• Serve as the MONARCH Platform’s Project Butterfly and Project Transend business lead. Responsible for managing operational aspects of any direct reports (e.g., budget, performance, and compliance), as well as implementing workforce and succession plans to meet business needs.

• Collaborate cross-functionally with key internal stakeholders and sales leaders in the business and across MedTech to facilitate successful commercial activities and ensure policies and procedures align and complement each other (eg for Launch Excellence programs).

• Develop processes for utilizing metrics to generate insights that help senior management and sales leaders identify and understand the business drivers of key accounts and sales trends and build accurate sales forecasts.

• Proactively creates a purpose driven environment by aligning Johnson & Johnson’s Credo and Leadership Imperatives with the strategies and goals of