Chief Client Director, Tech

What makes this role important at Ipsos?

The Chief Client Director (CCD) operates at a global level, leading the overall relationship with Ipsos Global Partnering (IGP) and Growth Booster (GB) clients:

1. Senior, high-profile and strategic roles within Ipsos, bringing clients into the heart of our business 

2. Bringing the best of Ipsos’ services to deliver against clients' needs with impact

3. Trusted Partners primarily responsible for driving sustainable, profitable growth

4. Global client lens, commercial leaders who influence teams, are dedicated to a select IGP and/or GB client and have +1 assignment (s) at global level (e.g. SL ambassador, sector champion)

 

What you can expect to be doing:

DRIVE CLIENT IMPACT

• Define, measure and capture how clients are using the insight we provide and the impact on their business. Share Client Impact Stories to inspire teams and clients
• Support teams to create value through impactful deliverables that drive client action by regularly sharing Client Impact Stories to inspire teams to ask clients deeper questions on activation and resulting business impact

 

CLIENT CENTRICITY AND STRONG RELATIONSHIPS

Voice of the Client (externally & internally), best of Ipsos to clients 

• Be predictive of client needs by being the eyes and ears of Ipsos with clients, competitors, sectors and market dynamics
• Represent Ipsos at client & Industry events with thought leadership. Be well networked 
• Constantly scan for competitive intelligence. Regularly share information to map programs, qualify them and target the best opportunities
• Leverage sector activation from the sector champions and wider Ipsos community knowledge to bring a deeper understanding our clients' needs
• Collaborate with Service Lines, as a CCD through the Ambassador program and as CCO through the market SL leaders to drive the client voice and market needs to help shape our offer and collaboration

Creation of Client Community within Ipsos 

• Influencing, inspiring, leading and attracting the BEST people to work on clients by creating an engaged community to work on clients and support client and market action plans
• CCD: works across markets and SLs

Talent multipliers 

• CCDs and CCOs to work together to develop talent for the CO at both a global and market/local level 
• Provide constructive feedback global-to-local and local-to-global to help develop/coach local talent and provide talent pipeline for global and local CO roles, including a pipeline of potential future CCDs and Local Client Officers
• CCD: provides feedback and develop local talent, plus pipeline of future CCDs

 

COMMERCIAL CENTRICITY AND BUSINESS ACUMEN

Strategic Account Management

• Understand clients’ business, structure, culture and strategy 
• Create trusted relationships and understand personal motivations (‘me agendas’) 
• Identify client stakeholders, map budgets and generate leads, create connections across a wide selection of stakeholders inc. outside CMI and with C-Suite
• Understand and adapt to clients’ motivations and pressures and have meaningful business conversation at senior level
• Create Joint Business Plans WITH clients reviewing partnership goals and measuring success 
• Consistently adopt best practices through sharing ways of working with clients and peers (e.g. account review documents, team meetings, client newsletters).

Commercial Role Models & Client First Player-Coaches 

• Be a role model in client interactions, coach teams on best practices, and act as an ambassador for CF within Ipsos
• Understand and use the CF principles, approaches, and tools and ensure that your teams consistently:
• Demonstrate exemplary client understanding and proactive engagement in every client interaction
• Deliver with Impact through concise reports and clear, confident presentations that support commercial decision-making
• Proactively identify and mitigate risks to key programmes, implementing strategies to ensure we evolve and expand existing business, including keeping a live list of ‘Critical Retain Programmes’ and ensuring each has a Retain Plan in place which is reviewed quarterly
• Identify and pursue Business Development opportunities with both new and existing clients, including those in non-CMI functions
• Use the Pitch to Win approach on all ‘must win’ (high value or strategically important