Sr. CSPI Manager, Food Ingredients, US/CAN - Manager of Technical Service

About Ingredion: 

Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you’ve experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you’re just starting your career or bringing years of experience, there's a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create. 

Location: Bedford Idea Park Lab 

Workplace type: Hybrid 

Ingredion Food Ingredients team is seeking a dynamic and experienced Manager/Sr. Manager of Technical Service to lead our Food Ingredients technical support strategy across the United States and Canada, representing over $1.2B in sales. This role is pivotal in driving customer satisfaction, innovation, and business growth through expert technical service and strategic leadership.
You will manage a team of technical professionals who serve as front-line experts in ingredient selection, formulation, product development, and troubleshooting across diverse food categories. You’ll also collaborate cross-functionally to support product launches, develop go-to-market tools, and deliver engineering solutions aligned with business strategy.

Core responsibilities:

• Lead and develop a high-performing technical team with a customer-focused innovation culture.
• Provide hands-on technical support and lead customer projects across applications including Beverage, Bakery, Dairy, Confectionery, Savory, and Brewing.
• Translate customer strategies into actionable technical solutions that expand their product offerings.
• Build strong, collaborative relationships with customers and internal stakeholders across Sales, Product Management, Innovation, Manufacturing, and Supply Chain.
• Represent Ingredion in trade organizations to promote capabilities and stay current with industry trends.
• Support strategic initiatives by building technical capabilities and tools that drive efficiency and growth.
• Prioritize and guide technical project plans to meet milestones with agility and impact.
• Coordinate technical support for industry and customer events, leveraging deep product and application knowledge.
• Contribute to knowledge management systems and collaborate with category teams to grow enterprise-wide expertise.
• Develop technical bulletins, sales enablement tools, and other resources in partnership with Sales and Marketing.

Qualified Candidates will have:

• Bachelor’s degree in Food Science, Food Engineering, Chemical Engineering, or related field; Master’s degree preferred.
• Minimum 10 years of relevant experience in the food industry, including