Marketing Operations Manager - QC

About the role

In the role of Marketing Operations Manager - QC, you will report to the Senior Director, Marketing Operations. The intersection of media and technology is our sweet spot, and we are fortunate to be headquartered at the epicenter of the creative economy - Los Angeles (Culver City). This office houses many of our corporate functions and cross-functional teams tasked with creating exceptional experiences for our passionate communities.

About You

We get excited about candidates, like you, because you...

• Understand marketing content pipelines both in static design and video post production
• Understand audio and video codecs and static design specs
• Have experience with the film and the entertainment industry - anime knowledge or fandom is a bonus!
• Have 8+ years of experience in a QC environment
• Have 1-3 years leading teams in corporate environments
• Fluent in industry terminology and understand marketing concepts and brand management
• Understanding of marketing post-production and localization for both on-platform and out-of-home
• Have in-depth knowledge of QC processes, tools, and workflows
• Understand how to create and interpret QC reports
• Understand how to effectively train an international, decentralized team in best practices for QC
• Understand how to write formal documentation and training materials
• Understand how to create, define, interpret, and present departmental metrics
• Take a genuine interest in helping others

Pluses

• Experience managing linguistic QC operators
• Experience using cloud-based QC platforms
• Experience onboarding users to new technologies
• Speak more than one language natively

 

About the Team

Marketing Operations is dedicated to scaling up Crunchyroll’s domestic and international marketing presence, elevating the creative processes of the marketing teams, and being of service to the broader company to provide support and solutions to anyone in need.  We are a horizontal support structure, servicing multiple verticals across the company.  We embody the collaborative spirit of Crunchyroll and partner with all of our internal and external teams. We are lifelong learners, unafraid to make mistakes, and believe that action is always better than inaction. Our job is never done. As we build infrastructure, establish processes, and define workflows, we always engage with our business partners, seek feedback, look for the inefficiencies, create a plan to solve pain points, and implement strategy.

#LI-Hybrid

Why you will love working at Crunchyroll

• You will work with fun, passionate and inspired colleagues
• You will receive a great compensation package including salary and performance bonus earning potential.
• "Use What You Need" time away from work policy
• Medical, dental, vision, STD, LTD, and life insurance
• Health care and dependent care FSA
• 401(k) plan with employer match
• Employer paid commuter benefit
• Support program for new parents
• Fun, passionate and accomplished co-workers
• Pet insurance and some pet friendly offices

Questions about Crunchyroll's hiring process? Please check out our FAQ

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email accounts. If you have any questions of the authenticity of a Crunchyroll job offer, please contact recruiting@crunchyroll.com before giving away any information.

About Crunchyroll

Crunchyroll connects anime and manga fans across 200+ countries and territories with the content and experiences they love. In addition to free ad-supported and subscription premium content, Crunchyroll serves the anime community across events, theatrical, games, consumer products, collectibles and manga publishing.

 Anime fans have access to one of the largest collections of licensed anime through Crunchyroll and translated in multiple languages for viewers worldwide. Viewers can also access simulcasts — top series available immediately after Japanese broadcast. 

The Crunchyroll app is available on over 15 platforms, including all gaming consoles.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan’s Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Our Company Values

You’ll see these in action if we’re lucky enough to have you:

• Courag