AGUN Quality Manager

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

None

Suitability:

Public Trust/Other Required:

None

Job Family:

IT Quality Assurance

Job Qualifications:

Skills:

Corrective and Preventive Action (CAPA), Program Quality, Quality Assurance (QA)

Certifications:

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

GDIT is your place. Make it your own by discovering new ways to apply the latest technologies securely and expertly. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate.  Our work depends on a Quality Manager joining our team to support the Army Global Unified Network (AGUN) program in Falls Church, VA.  

AGUN will design, procure, maintain, deploy, and transition a Global SDN solution in accordance with applicable Army policies and regulations. The AGUN-INC1 TO will provide a unified approach to ensure standardized deployments and configurations at multiple locations throughout the globe.

Quality Manager -

•  Collaborates across GDIT divisions to deliver expertise in various aspects of ITSM as a practice, to include ITIL process definition, ITIL process implementation, and ServiceNow technology implementations.
• Collaborates with stakeholders to implement enterprise-wide processes including Quality Assurance, Quality Control, SLA Management, and Service Portfolio Management. Collaborates with key stakeholders to identify Critical Success Factors (CSFs), KPIs, and define corresponding metrics.
• Collaborates with Government Work Center Chiefs to negotiate incrementally achievable SLAs.
• Implements CSI of ITIL processes and underpinning tools towards meeting or exceeding SLAs and KPIs.
• Collaborates closely with Quality Assurance (QA), leading various teams requiring improvements to pass compliance audits. 
• Supports quality control and management efforts developing and applying quality standards.
• Documents service challenges or outages, directs requests for corrective actions to appropriate points of contact, and logs relevant activity.
• Conducts weekly meetings with operational oversight staff to capture trends and lessons learned and ensures broader program awareness.
• Participates in weekly update briefings to ensure operational awareness.

Basic Qualifications:

• BS degree; additional years of experience may be considered in lieu of degree
• 5+ years of working performance-based contracts and defining, measuring, monitoring, and reporting on key program metrics, KPIs, and SLAs. 
• DoD project management experience desired
• ITIL certification
• Secret clearance

Site location:

• The primary place of performance is Falls Church, Virginia
• Hours and days TBD upon hire. 
• Three (3) days onsite with up to two (2) days telework. Onboarding/transition in period requires on-site support up to 60 days. AGUN work schedules are subject to change on direction by mission requirements from GDIT or USG leadership.  

Travel:

• It is anticipated that some personnel will be required to travel on Temporary Duty (TDY) to various CONUS and OCONUS locations. Long-distance travel is anticipated to be required in support of this effort.

WHAT CAN GDIT OFFER YOU?

• Excellent customizable health benefits (Medical, Dental and Vision)
• 401K with company match
• Educational Assistance and eLearning
• Flexible work week
• Internal mobility team dedicated to employee advancement
• Rewards and Recognition programs
• Innovative and collaborative environment encouraging of highly motivated critical thinking

#armyagun

#gditcareers

The likely salary range for this position is $118,721 - $160,623. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA VA Falls Church