Relationship Manager - Card Association Management (Hybrid)

Relationship Manager - Card Association Management (Hybrid)

The CAM team manages the Capital One relationship with our payment network partners, currently focused on Visa and Mastercard. We manage our contract negotiations with the networks, including those for new issuance, new product development, tech development, research initiatives, cardholder benefits, and others. The team serves as the liaison between the payment networks and the various lines of business within Capital One, including Consumer Card, Business Cards & Payments (BC&P), Retail Bank, Canada, and the UK. The team partners horizontally with teams in Fraud, Authorizations, Emerging Payments, ESM, and Channels to ensure Capital One complies with network business requirements, developments, and mandates or network rules. Finally, the team works to optimize network economics from the perspective of fees, incentives, and interchange to maximize cardholder experiences and corporate financial performance.
 
We are seeking a strategically minded Relationship Manager, supporting US Consumer Card. You will be responsible for working with the Payment Networks, and our internal partners, to identify, assess, and execute strategies that will impact Consumer Card.  This role is responsible for project management, support, coordination and risk management logistics for complex Capital One third party relationships which reach across business areas and divisions, like Fraud, Channels, and Emerging Payments. Understanding Network strategies in these areas and the impacts on Consumer Card will be a large focus of your role.  Relationship Management at Capital One is a key function for the company that requires an attention to detail, as well as confident and effective communication to all levels, to maximize efficiencies when working with third parties, like the Payment Networks.  An ability to apply judgement and influence at all levels, including senior leadership will be instrumental to your success in this role.
 
As part of the Card Association Management (CAM) team, you will:

• Support ongoing CAM Run The Engine work, beginning with a deep dive on CAM 101

• Be a key contributor to CAM Strategy and intent, coordinating execution and delivery of campaigns in partnership with various fulfillment partners and a complex relationship matrix, including but not limited to projects that support current and future contract objectives

• Be a key contributor to new tech designs and launches planned in Consumer Card

• Help identify operational needs to support interactions and escalations

• Balance internal and external priorities, resource challenges

• Seek to continuously improve the execution of projects with degrees of operational complexity

• Demonstrate flexibility to adjust to changing demands

• Document key activities to fulfill audit and risk functions

• Act as a thought-leader & partner with internal partners, across Consumer Card, as well as a designated performer on other projects as assigned

 
We want you if you are:

• Eager to grow This is a great opportunity to work with a strong mentor and grow your career

• Intellectually Curious You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges

• Do-er You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work

• Passionate & Customer Focus You care about growing others and bringing them together around what’s possible. You have a desire and ability to connect with our external or internal customers to fully understand their needs

• Learner You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help

• Team Player You enjoy working with diverse people and driving the team toward a common goal; you have the ability to put the team before yourself and establish long-lasting relationships

 
Basic Qualifications:

• High school diploma, GED or equivalent certification

• At least 4 years of experience in process or project management in a financial services industry

 
Preferred Qualifications:

• Bachelor's Degree or Masters/MBA

• 7+ years of Financial Services Experience

• 1+ years of process documentation experience

• PMP, Lean, Agile or Six Sigma certification

• Strong communication, problem so