Coordinator, iSOC (Security); Part-Time (9AM-1PM)

Overview 
As a Level 1 iSOC Coordinator, you will play a critical role in maintaining the safety and security of Interface customers. Leveraging an advanced two-way audio and video surveillance systems installed at the customer location, the Coordinator will perform regular scheduled virtual security checks/ tours. Coordinators help protect customers during key moments, such as business openings and closings. In addition to monitoring, Coordinators are a primary point of contact for handling inbound inquiries from customers, employees, and vendors, addressing security concerns and resolving system-related questions.

This position offers the opportunity to develop skills in security operations, customer communication, and emergency response, serving as a foundation for growth through the iSOC Coordinator levels. You will contribute meaningfully to protecting people and property, all while advancing your expertise in a fast-paced, technology-driven environment.

What's in it for you? 

• Flexible Schedule options

• Part time schedule options available Monday through Sunday:

• 9:00AM-1:00PM

• You must be able to work a minimum of 8 hours per week at a maximum of 24 hours per week with Weekend availability.

• Bilingual-Spanish employees earn an additional $1.00/hr.

• Uncapped employee referral bonuses 

• Paid Training! 
   

This is an In-Office hourly position with starting pay at $17.50 per hour.

* Please note favorable results on a pre-employment drug screening and background check are required. 

Responsibilities 

The iSOC Coordinator position is designed to ensure comprehensive security and life safety monitoring through three defined levels of responsibility: Level 1 - Security, Level 2 – Life Safety & Level 3 - Interactive. Each level builds upon the previous, offering increasing complexity and authority in managing customer safety, alarm verification, and live interaction with monitored sites. All full-time coordinators will begin their security training with TMA (The Monitoring Association) Operator course – An introduction to the security industry.

 iSOC Coordinator (Level 1) – Security

·         Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/ or unusual activities.

·         Conduct virtual security escorts to safeguard customers during business opening, closing and/ or upon customer a request.

·         Communicate with customer locations using state-of-the-art two-way audio/ video surveillance technology.

·         Take appropriate action based on the severity or instruction provided, including customer contact and/ or dispatching emergency services such as police, fire, or medial services.

·         Answer inbound phone calls to assist with resolving, escalating, or supporting security and system-related inquiries from customers, employees, and vendors.

·         Maintaining accurate records and documentation with the system of record (automation system)

*Interface offered learning courses may be necessary when pursuing further certification(s)

All iSOC employees must comply with policies as stated in the Interface Employee Handbook and Employee Safety Manual.

Qualifications 

·         High school diploma or GED equivalent.

·         Two years of experience in customer service, call center, dispatch, or security roles is preferred.

·         Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism a