Director, Patient Access Operations

Department:

104075 Global Market Access & HEOR

Location:

San Diego, USA- Remote

Be a part of a global team that is inspired to make a difference in the lives of people living with rare disease.

At Travere Therapeutics, we recognize that our exceptional employees are vital to our success. We are a dedicated team focused on meeting the unique needs of rare patients. Our work is rewarding – both professionally and personally – because we are making a difference. We are passionate about what we do.

We are seeking talented individuals who will thrive in our collaborative, diverse, fast-paced environment and share in our mission – to identify, develop and deliver life-changing therapies to people living with rare disease. We stick by our values centered on patients, courage, community, and collaboration to pursue our vision of becoming a leading biopharmaceutical company dedicated to the delivery of innovation and hope to patients in the global rare disease community.

At Travere Therapeutics, we are in rare for life. We continue to courageously forge new paths as we move toward a common goal of elevating science and service for rare patients.

Position Summary:

The Director, Patient Access Operations will lead and manage Patient Access (PAX) operational activities to ensure alignment and organization across multiple stakeholders, including Payer, Access & Reimbursement (ARM), Patient Services, Trade & Distribution, HEOR, analytics, data systems and insights.  The ideal candidate is someone with excellent project management and organizational skills. The role ensures timely, accurate, and actionable visibility into access-related functions that support strategic excellence, enterprise planning, launch readiness, and pull-through execution.

Responsibilities:

• Prepares key PAX meetings, deliverables, and aligns content across PAX organization in support of enterprise workstreams (e.g.: Brand Plan, LRP, Launch Readiness, Financial and Tactical Plan etc).

• This role will serve as a key advisor to the Senior Vice President of PAX, facilitating cross-functional alignment, enhancing executive communication, and ensuring the efficient execution of strategic initiatives.

• Acts as a primary communication conduit between senior leadership and internal stakeholders, ensuring consistent messaging, outlines clear expectations and information flow.

• Facilitates cross-functional alignment between Patient Access, Pricing & Contracting, Field Access, and Patient Services leadership by coordinating updates, tracking interdependencies, and identifying process gaps.

• Ensures payer access updates (e.g., formulary, prior authorization, step edits) are consistently reflected in internal systems and tools used by field access teams, including CRM platforms and coverage matrices.

• Owns the development and delivery of access performance dashboards and executive summaries for Patient Access (PAX) leadership, highlighting operational trends, delays, and cross-functional opportunities.

• Supports launch planning and large-scale strategic initiatives across the PAX organization by tracking readiness for visibility, internal communication alignment, and access enablement across multiple functions.

• Partners with analytics and insights teams to define and refine meaningful access performance indicators, such as payer status visibility, implementation timelines, and operational access barriers.

• Collaborates with Data Systems and Commercial Operations teams to support Patient Access data architecture, data aggregator solutions, and CRM enhancements to ensure effective visibility, integration, and usability across platforms.

• Leads evaluation of operational issues, identifies target areas for improvement, and leads solution development and implementation.

• Manages the PAX commercial operations budget, ensuring alignment with financial goals.

Education/Experience Requirements: 

• Bachelor’s degree in Business or relevant Life Sciences discipline.  Advanced degree preferred. Equivalent combination of education and applicable job experience may be considered.

• Minimum of 10 years of relevant experience in the pharmaceutical or biotech industry, including experience in Commercial Operations and/or Market Access support functions.

• Demonstrated success in cross-functional project leadership and infrastructure development in support of Commercial organization.

Additional Skills/Experience/Requirements: 

• The ideal candidate will embody Travere’s core values: Courage, Community Spirit, Patient Focus and Teamwork.

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