TS Program Transformation Lead

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

The Talent Success Program & Operations Lead will manage the operational backbone of Talent Success — keeping programs, vendors, contracts, timelines, budgets, systems, and stakeholder routines running with discipline and clarity.

This is a manager-level operations role for someone who is highly organized, structured, practical, and comfortable managing many moving pieces across Talent Success. The role will support the delivery of core Talent Success work across performance, onboarding, coaching, learning, leadership development, skills, and team effectiveness.

In 2026, Talent Success is evolving toward a more product-led, AI-augmented way of working. This role will help make that evolution real by strengthening the backend operations, simplifying manual processes, improving vendor and contract workflows, and partnering with AI workflow builder roles to identify where routine work can be automated or made easier.

This person does not need to be the strategy owner. They need to be the person who makes the operating system work.

What This Role Will Own

• Manage day-to-day Talent Success operations across program workflows, vendor processes, contracts, budgets, intake, documentation, and team routines.
• Own the backend operating rhythm for Talent Success, including status tracking, recurring meetings, action follow-ups, intake reviews, and program coordination.
• Coordinate vendor and contract processes, including SOW tracking, purchase orders, renewals, invoice follow-up, procurement steps, and budget visibility.
• Support vendor relationships for coaching, leadership development, learning, assessments, team effectiveness, and other Talent Success offerings.
• Maintain clear trackers, dashboards, calendars, documentation, decision logs, and workback plans so the team has one source of truth.
• Partner with Talent Success product owners to keep key deliverables on track across performance, onboarding, coaching, learning, leadership, teaming, and skills.
• Help manage stakeholder follow-ups across PBPs, procurement, finance, ITSS, vendors, program owners, and internal Talent Success team members.
• Support the team’s annual and quarterly planning cycles by organizing inputs, timelines, milestones, dependencies, and operational needs.
• Improve how work gets done by identifying process pain points, manual handoffs, duplicated work, and opportunities for AI-enabled workflow support.
• Partner with AI workflow builder / agentic talent roles to test practical improvements such as templates, automations, intake flows, prompt libraries, and self-service resources.
• Help ensure Talent Success programs are delivered with consistency, quality, and operational discipline.
• Support communications, logistics, and coordination for key Talent Success moments when needed.
• What Success Looks Like
• Talent Success programs run with fewer dropped balls, fewer manual fire drills, and clearer ownership.
• Vendor and contract workflows are visible, organized, and proactively managed.
• Program owners have the operational support they need to deliver without constantly chasing logistics.
• Stakeholders know where work stands, what is needed from them, and when decisions or inputs are due.
• Team routines are useful, tight, and action-oriented.
• Budget, SOW, invoice, and procurement steps are easier to track and less dependent on individual memory.
• The team has reusable templates, trackers, intake processes, and documentation that reduce rework.
• Operational processes become easier, cleaner, and more AI-enabled over time.
• Ideal Background
• Experience in HR operations, talent operations, program coordination, vendor management, learning operations, people operations, procurement coordination, or business operations.
• Experience managing vendors, contracts, SOWs, invoices, purchase orders, budgets, or procurement workflows.
• Strong project and program coordination skills, especially across multiple stakeholders and competing timelines.
• Comfort working in HR, Talent, Learning, Leadership D