Care Coordinator - Auth - Scheduling Specialist

Job Summary

Teen Health Connection

• Teen Health Connection is the leading provider of integrated medical and behavioral health services for adolescents and young adults ages 11 through 25 in the Charlotte region.  Through an exclusive community collaboration with Atrium health our team of experts are equipped to meet the unique needs of adolescents and their families.
• Our team works cohesively to meet the comprehensive healthcare needs of tees in our community and are comprised of:

-Medical Providers and Nurses

-Psychologists

-Behavioral Health Therapists and Triage Clinicians

-Community Health Educators 

-Parent Educators

-Research and Evaluators

 

MISSION:   Our mission is to improve the health of adolescents by providing physical and behavioral health services, education, advocacy, leadership development and research through connections among adolescents, parents and the Community.

 

VISION: Every adolescent empowered to be health, safe, and successful.

Essential Functions

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules services within various departments with internal providers and therapists
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.
• Assists with checking in patients for their appointments and other administrative duties
• Monday through Friday 7:30 - 4:30   (must be flexible)

 

Physical Requirements
Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications

High School Diploma or GED required. Computer experience required. Thorough understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred. Knowledge of medical records software preferred. Customer service experience required.

Atrium Health is one of the nation’s leading healthcare organizations, connecting patients with on-demand care, world-class specialists and the region’s largest primary care network. A recognized leader in healthcare delivery, quality and innovation, our foundation rests on providing clinically excellent and compassionate care.

We’ve been serving our community since 1940, when we opened our doors as Charlotte Memorial Hospital. Since then, our network has grown to include more than 40 hospitals and 900 care locations ranging from doctors’ offices to behavioral health centers to nursing homes.

Our focus: Delivering the highest quality patient care, supporting medical research and education, and joining with partners outside our walls to keep our community healthy.