Account Director, Client Experience - Healthcare

About you

A hungry, strategic, creative, collaborative account leader who wants to make a difference on the accounts you work on and the agency you join. You have an outlook that is:

• Team oriented: “we” over “I”
• Positive and inspirational
• Energized and charismatic
• Humble and inquisitive
• Agile and adaptable

 

About us

A fast-growing, small agency with big reach. We exist at the cross-section of modern health marketing and scientific communications. From big creative campaigns to data milestones and product approvals, from scientific communications platforms to medical congress support, and everything in between, dna supports companies and brands at all stages of their development and lifecycle – from early-stage biotechs to top 10 pharmaceutical companies. We are made up of:

• Conversation-starters
• Storytellers
• Strategists
• Digital natives
• PhD-level scientists
• Writers
• Designers
• Builders

About the role

Our team is seeking an Account Director with healthcare, client experience, and media expertise to serve as a senior counselor to our clients. As a Director, you will be expected to develop and execute strategic integrated communications programs, partnering with healthcare clients and account teams to implement impactful and audience-centric PR programs. You will be a team-oriented leader and collaborative partner with excellent organizational and prioritization skills as well as a commitment to delivering an exceptional client experience. In addition, you should have a strong agency background in healthcare communications with experience working on pharmaceutical products, as well as previous experiencing working on FDA product approvals.

Other responsibilities include, but are not limited to:

• Serve as the day-to-day program lead across clients, interagency partners, and internal team members, ensuring the successful implementation of the PR program.
• Support design and lead execution of multichannel, earned-first creative activations in partnership with specialist teams (Earned Media, Creative, Strategy, Digital).
• Initiate and closely manage implementation of client-approved programs, understanding brand, program and tactic status, dependencies and considerations at all times.
• Serve as the driving force behind all program elements, providing clear direction to the internal team (across CX and specialist partners), foreseeing potential roadblocks and proactively recommending/implementing solutions.

• Oversee development of a variety of material types (including press releases, key message documents, pitches, social media content, etc.), ensuring strategic integrity of all client deliverables.
• Build strong client relationships, demonstrating expertise on the client’s business, competitive landscape, and audience.
• Lead the team in demonstrating executional excellence, ensuring all deliverables are polished, error-free, strategically sound and on-time/budget.
• Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential.
• Lead financial management for clients, including development of scopes of work and invoices, reviewing financial reports, managing budget trackers, partnering with clients on budget management, etc.

The requirements

• Bachelor’s Degree or higher
• 6-8 years of agency experience
• Experience leading integrated agency teams (Earned Media, Social, Partnerships, Creative) and collaborating with a matrixed interagency team

• Deep knowledge of the pharma regulatory landscape, ideally with experience managing both data/regulatory milestones as well as consumer-focused campaigns

• Ability to lead/manage multiple clients and programs (and associated expectations and timing) at once
• Experience mentoring and training junior team members
• Can promote a culture of collaboration and teamwork across organizational functions
• Ability to stay calm under pressure and always focus on problem-solving
• Outstanding communications skills (verbal, written, and presentation)
• Excellent organizational skills and attention to detail
• Proficiency in sculpting and telling a cohesive story

 

NYC Salary range: $115,000 - $135,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as we