Part-Time Associate Tech Support Analyst

Job Category

Publix Technology

Facility

Lak Information Systems Airside - West B048W

State

Florida

Frequency of Pay

Weekly

Minimum Base Pay

19.45

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration.  Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
 
 Please do not use your Publix email address when applying.  Once your application has been successfully submitted you will receive a confirmation email.
 
For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.

  ***Relocation/Household Good Shipment Allowance will NOT be provided.***
 

Address

3525 Aviation Drive

City

Lakeland

Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. The bonus for this position is 8 hours of pay when a new associate joins Publix prior to July 1. There is no bonus in the first year for associates hired after July 1. In subsequent years, the bonus is equal to 8 hours’ pay if associate remains employed through issue date of the bonus check.

 

Maximum Base Pay

27.20

Required Qualifications

• One or more years of customer service and/or phone support experience
• Ability to type approximately 35 WPM while on the phone with the customer.
• Strong analytical and problem-solving skills with attention to detail
• Ability to handle stressful situations in a professional manner.
• Professional telephone etiquette
• Ability to handle a high volume of work accurately with frequent interruptions.
• Ability to work varying shifts and weekends.
• Excellent attendance and punctuality record

Compensation Type

Hourly Paid

Preferred Qualifications

• Current or previous Publix retail experience
• Current or previous experience using Publix Applications (Chaintrack, Supply Chain Work Bench, POS systems, etc.)

Potential Annual Base Pay

NA

Zip Code

33811

Benefits Information

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: Benefits - Jobs (publix.com)

Microsite Job Categoy

Information Technology/Systems

Microsite Department

Publix Technology