Technical Enablement Specialist - Vonage

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

About MarketStar: 

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. 
 
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. 

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!  

About the Technical Enablement Specialist – Vonage: 

The SMB Technical Enablement Specialist serves as a dedicated resource for SMB partners, delivering product expertise, training, and strategic enablement to drive partner success. This role bridges the gap between onboarding and long-term productivity, ensuring partners are equipped with the technical knowledge and confidence to effectively position and sell Vonage solutions. 

By combining white-glove 1:1 support with scalable group training, the Specialist deepens partner relationships, boosts retention, and reduces reliance on Sales Engineers—freeing up ICMs to focus on pipeline growth. 

Location: US - Remote 

What will you do?    

• Deliver ongoing product enablement sessions (live, virtual, and recorded). 

• Conduct targeted deep-dive training post-QBRs to address partner-specific challenges. 

• Provide product feedback and insights to inform product development and SMB strategy. 

• Become the SMB team’s subject matter expert in high-priority product areas (e.g., VCC). 

• Maintain expertise in product fit, implementation processes, integrations, and technical limitations. 

• Serve as a bridge between iCMs and the SE team, ensuring seamless technical support and knowledge transfer. 

• Handle SMB product demos and education to reduce SE dependency. 

• Join ICM and AE partner calls to provide technical and product expertise as needed. 

• Align with Vonage University and enablement initiatives while tailoring content to SMB needs. 

• SMB partners view this individual as their trusted technical resource. 

• ICMs report increased bandwidth for pipeline generation and partner selling. 

• Partners engaged through this role demonstrate higher retention, deeper product adoption, and increased deal sizes. 

What Will You Need to Succeed? 

• Understanding of telecom products, specifically in the cloud communications industry (UCaaS, CCaaS, etc)   

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