Senior UX Designer

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

As a UX Product Designer, you will be an integral part of an innovative and bold initiative that takes a modern approach of disciplined agile and lean software practices aimed at transforming healthcare and pharmacy experiences for our colleagues, clients, and members. The UX Product Designer is essential to ensuring product success and end-user satisfaction in a highly collaborative environment that follows lean and agile methodologies, including waterfall in some cases, for both custom (Enterprise) software development and configuration of vended technology tools. The UX Product Designer position is responsible for taking a user-centered approach to design in finding the right solution for users as part of small, cross-functional product teams. You will help educate both business and technology teams on the lean and agile processes and how the traditional UX role changes, as well as lead products from discovery through iterative delivery while maintaining a human-centered approach in design perspective and practice. 

A firm understanding of user-centered design principles and user research methodologies is crucial for success in the role. Empathy, creative problem-solving, comfort with uncertainty, pairing with team members, excellent communication skills, curiosity and learning are the foundational characteristics of the UX Product Designer.  

Hybrid Work Policy 

This is a hybrid position where it is required to go into a CVS office Tues. - Thurs. There are many CVS offices located all over the country in cities that are not listed on the job requisition. If you are interested in the role, please apply. If you are one of the top applicants, the recruiter will reach out and can help determine if there is a CVS office within a commutable distance from you.

Additional responsibilities of the UX Product Designer include:  

• Solve the right problem through the understanding of user needs in order to deliver new or improved products and services that have real impact  

• Bring a lean/iterative mindset; be open to having conversations over extensive documentation  

• Full-stack designer: assist with all dimensions of design – research, usability evaluation, information architecture, wireframes, visual, CSS and HTML – it’s ok not be an expert in all, as long as you are open and want to learn  

• Work with cross-functional teams and pair with everyone – other designers, product managers, and product engineers  

• Embrace a Lean/Agile mindset: be willing to adapt and experiment with design process  

• Stay up-to-date on UX/UI design industry best practices and trends 

Required Qualifications

• 5+ years’ professional experience as a UX Architect, UX Designer, or Product Designer role.  

• 2+ years’ experience in at least one of the 3 design pillars: user research, interaction design or visual design.