Jobs and Careers
NA
Customer Service Sales Associate
Nationwide SouthwestUnited Statesfull_timeVerifiedPosted 4 Jun 2025
💰 $38,000/yr
About the role
Benefits:
The CSSA builds strong customer relationships across multiple channels (phone, email, Gorgias, YouTube, etc.) to deliver an exceptional experience with All Things Barbecue —before, during, and after the sale.
Key Responsibilities:
Customer Support & Communication
• Respond promptly and professionally to inquiries via phone, email, chat, and comments.
• Provide fast and knowledgeable assistance to resolve product questions, order issues, returns, and site support.
Product Guidance & Sales
• Act as the customer's "Assistant Buyer" by identifying needs and recommending the best products within their budget.
• Educate customers on product features and benefits.
Sales Processing
• Complete sales through Shopify and ERP, maintaining strong platform proficiency.
• Understand and support the order fulfillment process.
Content & Platform Awareness
• Stay informed about product and recipe videos released via the website, blog, email, and social media to better assist customers.
• Monitor YouTube and Gorgias for engagement opportunities.
Returns & CRM Use
• Process returns using Redo, determine return responsibility, and ensure clear communication.
• Accurately document customer interactions in the CRM for cross-team visibility.
Outbound Engagement
• Conduct follow-up calls during slow periods to reengage customers and assess their needs.
Team Collaboration
• Maintain flexible availability to help cover support from 8am–6pm, Monday–Saturday.
Additional Duties
• Perform other responsibilities as assigned.
Qualifications:
• Strong listening, communication, and interpersonal skills
• Proactive, dependable, and adaptable team player
• Strong product knowledge and commitment to learning
• Tech-savvy with accurate typing and multi-tasking abilities
• Customer-focused with a high standard for excellence Compensation: $16.00 - $19.00 per hour
- Commission
- 401(k)
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
The CSSA builds strong customer relationships across multiple channels (phone, email, Gorgias, YouTube, etc.) to deliver an exceptional experience with All Things Barbecue —before, during, and after the sale.
Key Responsibilities:
Customer Support & Communication
• Respond promptly and professionally to inquiries via phone, email, chat, and comments.
• Provide fast and knowledgeable assistance to resolve product questions, order issues, returns, and site support.
Product Guidance & Sales
• Act as the customer's "Assistant Buyer" by identifying needs and recommending the best products within their budget.
• Educate customers on product features and benefits.
Sales Processing
• Complete sales through Shopify and ERP, maintaining strong platform proficiency.
• Understand and support the order fulfillment process.
Content & Platform Awareness
• Stay informed about product and recipe videos released via the website, blog, email, and social media to better assist customers.
• Monitor YouTube and Gorgias for engagement opportunities.
Returns & CRM Use
• Process returns using Redo, determine return responsibility, and ensure clear communication.
• Accurately document customer interactions in the CRM for cross-team visibility.
Outbound Engagement
• Conduct follow-up calls during slow periods to reengage customers and assess their needs.
Team Collaboration
• Maintain flexible availability to help cover support from 8am–6pm, Monday–Saturday.
Additional Duties
• Perform other responsibilities as assigned.
Qualifications:
• Strong listening, communication, and interpersonal skills
• Proactive, dependable, and adaptable team player
• Strong product knowledge and commitment to learning
• Tech-savvy with accurate typing and multi-tasking abilities
• Customer-focused with a high standard for excellence Compensation: $16.00 - $19.00 per hour
Our company is dedicated to serving our customers and our community. Our team is chosen for their knowledge, experience, training, efficiency and courtesy. If you want to be part of our home-grown culture and winning team, please apply today!
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s