Technical Application Engineer

JOB SUMMARY

We are seeking a Technical Application Engineer for Online Monitoring Products who will provide pre- or post-sales technical field engineering and training support to electric utilities and Doble customers. This role provides technical expertise on Doble products, analysis of test results, training, and consultation on power apparatus. Technical Application Engineer will support market research and product development input to Solutions Managers. Engineers will have the opportunity to publish technical articles and participate in various technical conferences sponsored by Doble and other industry organizations. Engineers at Doble have the potential to become nationally and internationally renowned experts.

ESSENTIAL JOB FUNCTIONS

• Work with OEM and end-users to ensure Bushing, Partial Discharge and other Transformer online monitors are installed and commissioned to the satisfaction of the customer.
• Travel to clients’ premises to perform pre commissioning and final commissioning and as required present trouble-shooting reports, to assist clients with technical issues, for start-up, inspections, repairs, follow-up and product training purposes.
• Provide sales, technical, and training support on operation of Doble Online Monitoring products.
• Provide engineering support and written reports on the interpretation of data measured by Doble online monitoring products.
• Provide training to clients Doble data interpretation from Doble products.
• Provide support to Solutions Managers in the testing of Doble software and hardware.
• Provide support to Solutions Managers in the development and revision of manuals.
• Prepare trip reports to document work performed on site and record customer feedback.
• Assist in providing technical expertise for research and development projects.
• Provide support to other engineers in the department or other departments within the company.
• Participate in conferences/trade shows and other company sponsored events including committee meetings, general sessions, user group meetings and meeting with clients.
• Continuously work to upgrade skills concerning computers, software, test theory, test equipment operation, apparatus operation and training presentations, in accordance with ISO 9001 Standard Operating Procedures.
• Partial Discharge experience a plus
• Act as a "Doble representative" and advocate for Doble and Doble’s customers.
• Required to climb top of Power Transformer to perform job duties.
• Related duties as assigned by the Director, Customer Service.

Communications & Analytics

• A solid commitment to customer service is a fundamental requirement.
• Communicate customer needs effectively to Doble management within Technical Application Engineering Dept, Solutions Management including product specifications, pricing, and competitive intelligence gained in the field.
• Present Doble products, services and solutions at seminars, conferences, and trade shows to industry influencers
• Write technical papers, application notes, guides on topics related to Doble products and services.
• Collaborate with other departments (primarily Engineering, Client Service Engineering and Marketing) and all individuals to facilitate positive working relationships with all internal and external Doble stakeholders.
• Support new product development and current product enhancement via incorporation of customer feedback.
• Provide support in testing new product feature sets, and software evaluation to improve overall product quality.
• Report existing issues via established software bug-logging system and more comprehensive Doble-wide system.
• Provide on-site support and services; provide remote support via email, telephone and web-based solutions.
• Provide customer issue resolution to issues with existing products via the methods described above.
• Provide basic language support via term extraction from manuals, guides, brochures and other product literature.
• Participate in Doble Spring Conference technical sessions, writing and/or delivering at least one paper and/or presentation during the week to conference participants.
• Serve in a train-the-trainer role internally for other Doble employees to understand various products.
• Serve as a trainer of various Doble products to the Sales teams and Channel Partners.
• Proven ability to manage time, priorities, travel, and company requirements.

QUALIFICATIONS

EDUCATION:

• Bachelor’s Degree in Electrical Engineering (or equivalent)
• MS Engineering (or equivalent) (++)
• PE License in Electrical Engineering (or equivalent) (+++)