Director Recruitment

JHU Carey Business School is seeking a strategic and forward-thinking leader for the position of Director of Recruitment for Part-time Programs. The Director will provide leadership and effective management for recruiting students to part-time/online programs at the Carey Business School.

Reporting to the Assistant Dean for Recruitment and Admissions, the Director of Recruitment for Part-time Programs is responsible for leading a team of high performing Admissions Officers, assisting in the development of the Carey Business School’s recruitment strategy in the national and international marketplace in support of the school’s goals related to student quantity and quality.

The Director is also responsible for management of a team of frontline admissions representatives who initially qualify inquiries, schedule appointments with appropriate recruiters, and triage admissions-related questions via phone and e-mail from prospective students at all stages of the admissions process. This position also develops operational requirements, establishes processes, advises on technology needs, and establishes goals and standards for continuous improvement and delivery of strong customer service.

The Director is dually focused on both long-term objectives as well as day-to-day internal operations and processes. The Director partners with all other Carey departments, particularly faculty, marketing, academic programs, student affairs, and alumni relations, as well as Admissions Directors from other JHU schools with which Carey has part-time/online dual degree programs.

Key responsibilities include

• Recruit a diverse and talented student body in alignment with annually established Carey Business School goals and priorities.
• Represent Carey Business School to prospective students, domestic and international academic institutions, and alumni at events on- and off-campus.
• Ensure proper utilization of Admissions CRM (Slate) for tracking and reporting on recruitment activities and communicating with prospective students.
• Recruit, hire, onboard, and manage admissions representatives and admissions officers for part-time recruitment team.
• Work with Assistant Dean to set recruitment travel and event strategy.
• Report to school leadership on recruitment activities and metrics.
• Serve as a member of the Admissions Leadership Team.

Specific Duties & Responsibilities

Recruitment Management & Data-Driven Planning

• Together with the Assistant Dean for Admissions, develops and implements part-time student recruitment and admission strategy.

• Analyzes market research, together with the marketing department, to guide the establishment of strategic objectives, School goals, and recruitment strategies.
• Develops plans for inquiry generation in alignment with Carey Business School goals and priorities.
• Works with Associate Director, Operations to optimize use of CRM (Slate) for tracking recruitment activities.
• Formulates, disseminates, and conducts ongoing review and evaluation of admissions policies to maintain a competitive position in the marketplace, achieve the desired mix of new students in part-time/online programs and ensure consistent, timely and fair guidelines, policies, and procedures.

Frontline Team Management

• The Director is responsible for identifying and developing all culture, process, performance improvements, efficiencies for the frontline team in Admissions to provide the best possible customer service experience for prospective students.
• Lead/develop a team, who typically deliver customer interactions across multiple channels, including phone, e-mail, and text messaging with expansion to other channels upon recommendation of director.
• Responsible for establishing and monitoring metrics to assess effectiveness of frontline team.
• Creates reports in order to ensure the team is on track to meeting set goals, efficient operations, workload balance, and to identify opportunities for improvement.
• Audit daily activity to ensure that processes are followed efficiently within the CRM (Slate).
• Manage staffing and activities to ensure daily, weekly and monthly productivity goals are met.

Communication & Coordination of Activities

• Manages how staff approaches conversions of inquiry to applicant.
• Coordinates recruitment activities (specifically for part-time programs) with contracted business partners. Researches and proposes new opportunities for outreach and development of new business partner relationships to support recruitment of new students.
• Coordinates admissions activities with marketing department activities to ensure proper promotion of