Principal Customer Success Manager

Data is at the core of modern business, yet many teams struggle with its overwhelming volume and complexity. At Atlan, we’re changing that. As the world’s first active metadata platform, we help organisations transform data chaos into clarity and seamless collaboration.

From Fortune 500 leaders to hyper-growth startups, from automotive innovators redefining mobility to healthcare organisations saving lives, and from Wall Street powerhouses to Silicon Valley trailblazers — we empower ambitious teams across industries to unlock the full potential of their data.

Recognised as leaders by Gartner and Forrester and backed by Insight Partners, Atlan is at the forefront of reimagining how humans and data work together. Joining us means becoming part of a movement to shape a future where data drives extraordinary outcomes.

As a Principal Customer Success Manager - East, you will work with the world’s most data-driven enterprises to help them thrive in the new era of AI-powered, context-rich collaboration.

Atlan is building the context layer for the modern data and AI stack—the foundation that connects people, knowledge, and tools so data teams can work with clarity and trust. In this role, you will partner with data and transformation leaders to turn that vision into reality by driving adoption of Atlan’s Active Metadata Platform and connecting data strategy to measurable business outcomes.

In a world where GenAI is redefining how humans and machines interact with data, you will help customers make their data trustworthy, discoverable, and context-aware, enabling faster innovation and confident decisions.

Impact & Purpose

• Lead Enterprise Success: Manage a focused portfolio of 5–8 of Atlan’s largest customers, guiding them from adoption to measurable ROI & expansion.

• Strategic Partnership: Advise executive stakeholders across Data Governance, Analytics, Engineering, and functional teams to align Atlan’s adoption with outcomes that drive revenue, efficiency, and risk reduction.

• Advance Data Governance: Champion Active Metadata and AI-native governance across the modern data ecosystem, helping world-class data teams collaborate with confidence.

• Shape Atlan’s Future: Partner with Product, Engineering, and GTM to translate customer insights into platform innovation.

Your Mission at Atlan

• Trusted Advisor: Build consultative partnerships to define and deliver each customer’s data & AI strategy using Atlan.

• Executive Relationship Builder: Establish credibility with senior stakeholders (CDO, CIO, VP of Data) and drive alignment on strategic initiatives.

• Adoption and Value Driver: Ensure high engagement and measurable business impact across technical and business teams.

• Change Management Partner: Guide customers through the process and cultural shifts needed for modern data governance and metadata management at scale.

• Voice of the Customer: Represent customer perspectives internally, helping shape Atlan’s roadmap and go-to-market approach.

What Makes You a Match for Us

• Enterprise Experience: 10+ years in Customer Success, Consulting, or Data, with experience managing complex enterprise or strategic accounts.

• Data Ecosystem Expertise: Strong understanding of the modern data stack ecosystem.

• Consultative Communicator: Skilled at quantifying value (revenue, cost, risk) and co-creating success plans that drive adoption and outcomes.

• Executive Presence: Proven ability to engage and influence senior decision-makers and economic buyers.

• Technical Curiosity: Comfortable discussing data architecture, integrations, and workflows; bridges business and technical perspectives seamlessly.

• Results Orientation: Demonstrated success driving adoption, retention, and measurable business impact within complex enterprise environments.

• Location: Must be based on the East Coast (US) to align with customer coverage and team collaboration.

Why Atlan for You?

At Atlan, we believe the future belongs to the humans of data. From curing diseases to advancing space exploration, data teams are powering humanity's greatest achievements. Yet, working with data can be chaotic—our mission is to transform that experience. We're reimagining how data teams