Customer Service Specialist

<p>Part of the global bioeconomy, Stora Enso is a leading provider of renewable products in packaging, biomaterials and wooden construction, and one of the largest private forest owners in the world. We believe that everything that is made from fossil-based materials today can be made from a tree tomorrow. We employ approximately 21,000 people.</p><p></p><p><b><span>Career for a better climate. Every day.  </span></b></p><p></p><p>We are looking for<b> Customer Service Specialist </b>for Packaging Materials BU Recycled Containerboard Customer Service fluent in English. You will be important, first contact point for international Customers, whom we deliver order fulfilment and knowledge services. You will uphold strong relationship with the customers and admin orders from inquiry to delivery, to meet customers’ expectations. Your work is supported by modern technology, Salesforce as platform for managing customer contacts and communication.</p><p><br/><b><span>About the position</span></b>  </p><p></p><p>Customer Service Specialist is providing exceptional support and assistance to customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience. Customer Service Specialist is responsible for effectively communicating with customers, maintaining product knowledge, and delivering timely and accurate information or solutions to meet customer needs.</p><p><br/><b>Key responsibilities </b></p><ul><li><p>Daily communication with customers, sales managers, logistics, mill production planning and supply chain coordination teams about order related matters</p></li><li><p>Receiving, processing and confirming orders</p></li><li><p>Planning customer deliveries and follow-up of stocks, proactive offering of available stock materials to customers</p></li><li><p>Monitoring customer sales plan, quota, orderbook and acting when needed</p></li><li><p>Pipeline order management</p></li><li><p>Reporting on demand for customer related information</p></li><li><p>Being first-line support for sustainability related topics</p></li><li><p>Participating in the development work related to own responsibility area</p></li><li><p>Support in knowledge sharing among the different customer service teams</p></li></ul><p></p><p><b>Qualifications </b> </p><ul><li><p>University degree on relevant field</p></li><li><p>Minimum 1-3 years’ experience, preferably in Supply Chain area</p></li><li><p>Strong communication skills</p></li><li><p>Service and problem-solving mindset with attention to details</p></li><li><p>Ability to perform under pressure</p></li><li><p>Positive, proactive and customer focused attitude</p></li><li><p>English full working proficiency, any other language is an asset (e.g. Spanish, Italian, French or German)</p></li></ul><p></p><p>You will be a part of an international team of BU Recycled Containerboard Customer Service, and you will report to Customer Service Manager. You will specialize in a dedicated customer base connected to a specific market or business. <br/>We offer you development opportunities for professional growth through trainings, promotions, implementation of state-of-the-art tools and development projects. <br/>You have possibility for Hybrid work with 3 days in office per week.</p><p></p><p></p><p><b><span>What we offer</span></b></p><p></p><p>By joining us, you will be part of our diverse working culture supporting you to explore new perspectives and develop professionally. You will contribute towards a more sustainable world, as we believe that anything made from fossil-based materials today can be made from a tree tomorrow. To keep you going safely, we support your physical and mental wellbeing. </p><p></p><p>Data provided outside of the Polish Labor Code’s requirements (name, surname, parents' names, date of birth, residential address, data on education, skills and experience, completed schools and <span>studies, training</span> and courses, previous employers, positions and <span>professional duties)</span> will be processed based on your consent.</p><p></p><p><b>To record your consent, please include the <span>following clause</span> in your CV: </b></p><p>"I consent to the processing of personal data contained in the application documents sent by me that are not required by the Polish Labor Code for the purposes necessary for the implementation of current and <span>future recruitment</span> processes by Stora Enso Group. I am aware that <span>I may withdraw</span> this consent at any time by contacting Stora Enso by sending email to <a href="mailto:data.privacy@storaenso.com" rel="noopener noreferrer" target="_blank"><span>data.privacy@storaenso.com</span></a> .”​</p><p>For more information on how Stora Enso <span>processes your personal data and</span> for your other rights, please review our Privacy Notice on <a href="http://www.storaenso.com/privacy" rel="noopener noreferrer" target="_blank"><span>www.storaenso.com/privacy</span></a></p><p></p>