Senior Director, GTM Engineering

Are you bready* for a change?

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

 

About this roll*:   

As Senior Director of GTM Engineering you will manage a team of Salesforce Engineers, Solution Architects & Administrators responsible for providing technical solutions that meet the evolving business needs of the organization. You will collaborate with business stakeholders to scope and implement new technical initiatives, streamline, automate, and simplify processes and educate employees on the effective use of the technologies and processes necessary for the business to operate. We are in the process of transforming our traditional Enterprise Applications teams into having a product mindset in our approach to how we build and deliver the solutions that enable Toast to scale. 

 

Key responsibilities

• Partner closely with Product leadership to develop the vision for our use of Salesforce and ensure that the Salesforce architecture is designed for the near and long term
• Develop organizational-level goals and drive the technical and organizational roadmap for Toast’s Salesforce Engineering teams
• Influence key decisions on architecture and implementation of scalable, reliable, and cost-effective Salesforce engineering solutions
• Manage the daily activities of globally distributed Technical & Solution Architects, Salesforce Developers, and Administrators who are delivering GTM Systems enhancements critical to Toast's growth
• Iterate quickly without compromising quality and raise the bar on operational excellence
• Identify and execute the processes needed to achieve operational excellence in all areas, including solution delivery, release management, and system reliability
• Facilitate release planning and capacity planning for team’s initiatives
• Balance the teams' work to add new features and pay down tech debt to ensure an efficient, stable, and scalable system architecture
• Build credibility with engineers, lead technical reviews and discussions, ensure best practices are developed and enforced, and advocate for the needs of the engineers
• Develop a team structure that is inclusive, thoughtful and efficient
• Mentor team members, identify/develop opportunities for individual growth and set a positive example for working in a team environment

 

 

• Build and maintain a strong engineering culture that fosters innovation and continuous improvement.
• Stay current with emerging trends and technologies in software engineering and recommend new tools and methodologies to improve our development process.
• Identify, select and implement best practices to gather, document, streamline and improve business processes for Business Systems stakeholders
• Provide leadership, activity planning and direction to complete team tasks, produce the required deliverables, track/resolve issues and meet project milestones
• Build and maintain a strong engineering culture that fosters innovation and continuous improvement.

 

Do you have the right ingredients*:   

• Experience directly managing a global team with an offshore presence 
• Experience in Sales cloud, Sales CPQ and Service Cloud
• Successfully scaled teams, process and systems in a fast paced environment
• Work experience in an Agile/SCRUM environment
• Implementation expertise and practical experience working on large Salesforce projects involving complex integration with other systems
• Experience in collaborating with product owners representing Sales, Customer Service, Product & Engineering and balancing competing interests and needs across the organization to define a clear roadmap for CRM deliverables
• Experience in managing all aspects of Salesforce, including design, implementation, configuration, custom development, refactoring, automated testing, deployment etc.
• Experience in prioritizing new feature and enhancement requests in alignment with business objectives
• Experience in developing and retaining a highly talented team
• Excellent organizational, time management & verbal/written commun