Senior Business Analyst

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Pay Range: $88,300.00 - $132,400.00

Job Description

Job Profile Summary:

This position acts as the liaison between university departments and IT. Successfully manage the relationship between the departments and IT. Responsible for planning, organizing, and monitoring software projects as well as building and supporting purchased software.  Ensures projects meet or exceed technical specifications, customer requirements, policies, budgets, and deadlines.  Assembles, directs, coordinates, and assigns responsibilities to project team members. Ensures customers are well informed of area activities and significant problems.

Location: This position requires you to live in Utah and work at our headquarters: 4001 South 700 East Salt Lake City, UT 84107 with the ability to work a hybrid schedule in the office 4 days a week with one day remote.

Essential Functions and Responsibilities:

• Assumes responsibility for being the liaison for the Production Operations team.
  • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
  • Identify and assess both commercially-available and custom-developed solutions that meet university needs.
  • Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Functional requirements (Business Requirements Document), Use Cases, User Stories, GUI, Screen, and Interface designs.
  • Successfully engage in and manage multiple initiatives simultaneously
  • Develop business case studies identifying alternatives, costs, and project plans.
• Responsible for planning, organizing, and monitoring software projects.
  • Meets with project sponsors and team members to gain an understanding and knowledge of projects and to determine platforms, components, software applications, technologies, and security measures.
  • Chooses appropriate technology from our group of supported platforms selected by business analysts and managers based on best practices and platform strengths.  Clearly communicates constraints, conflicts, requirements, compatibility issues, and items that could affect project outcome, final performance level, or customer satisfaction. Offers appropriate alternatives and contingency plans.
  • For large projects, Identify the scope of the project and develop documents outlining key project objectives, goals, plans, requirements, proposals, estimates, schedules, and budgets. Makes presentations, submits requests, and gains necessary approvals. Ensures accurate estimates of time, cost, performance level, and materials to meet project requirements. Modifies plans and schedules as necessary.
  •  Assists in assembling the project team. Makes suggestions for team members to departmental areas and IT managers who need to be involved. Gives estimates of the time need