Technical Product Manager

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

As a Technical Product Manager, you’ll play a key role in translating complex ideas into structured, scalable, and testable solutions. Working at the intersection of product, engineering, operations, and systems, you’ll drive the design and delivery of features that solve real customer and operational problems. You won’t just write epics — you’ll shape solutions, clarify ambiguity, and bring teams together to make big ideas real.

This is an individual contributor role built for someone who thrives in cross-functional environments, loves working through both technical detail and business logic, and knows how to turn complexity into clarity.

Job Description

Core Responsibilities

• Be the bridge between product, engineering, QA, operations, and end users — ensuring alignment and shared understanding at every step, from Solutioning to Delivery

• Work with subject matter experts and end users to understand real-world workflows and ensure the solution addresses actual pain points and realizes the business value assigned.

• Align teams to turn product requirements, operational workflows, and system capabilities into well-structured Solution Design Documents (SDDs)

• Collaborate with engineers and architects to validate flows, interfaces, and dependencies before development begins.

• Break down complex initiatives into features and epics that are clear, traceable, and aligned to stakeholder needs.

• Identify edge cases, dependencies, and system impacts early — and work across teams to manage them.

• Align refinement with both system architecture and operational realities to ensure readiness at launch.

• Maintain consistent and complete documentation across SRDs, SDDs, Jira, and Confluence that match systems

• Surface blockers early and drive resolution with structure and accountability

• Lead solutioning and refinement with a focus on clarity and quality.

• Make sure that the solutions we are building are sustainable and scalable across various products in our ecosystem

• Other duties and responsibilities as assigned.

You Are

• Naturally curious — you love digging into how things work, asking smart questions, and connecting the dots across business, tech, and process.

• Energized by collaboration — you enjoy building strong relationships, jumping into cross-functional discussions, and getting others aligned.

• A clear communicator who brings structure to chaos — translating complex ideas into actionable, well-documented plans.

• Obsessed with clarity, quality, and impact — because getting it “done” isn’t enough if it doesn’t solve the right problem.

• Always looking ahead — you think about what's next, what's missing, and how to make things better, faster, or smarter.

Why This Role Matters

You’ll be the engine behind making great ideas executable. Whether it’s launching a new capability, evolving a legacy workflow, or stitching together multiple systems into something scalable — this role is about turning vision into action.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.