Lead Digital Support Specialist

 

 

 

Lead Digital Support Specialist

 

American National is seeking a Lead Digital Support Specialist to join our team. In this role you will coordinate ongoing training efforts for new and experienced team members for continually changing processes. You will also maintain and update job aids and course materials. 

 

What You’ll Do

 

•    Coordinate daily tasks based upon staff levels and work volume
•    Maintain job aids, guidelines, and course materials
•    Organize and schedule training modules between trainers and trainees
•    Conduct trainee and trainer evaluations to ensure training efficiencies
•    Maintain productivity reports
•    Collaborate with supervisors to establish training opportunities across teams
•    Provide coaching to new and established team members for accuracy and efficiency
•    Develop training for new processes and/or system changes
•    Maintain knowledge across multiple lines of business, aiding in business continuity
•    Work closely with department leaders to analyze gaps in training and resources
•    Special projects as needed

 

What You’ll Need

 

•    One to two years of related experience preferred
•    Aptitude for developing digital solutions, troubleshooting issues, and analyzing root cause
•    Strong communication skills required as you will frequently report to leadership
•    Ability to stay on task with minimal supervision. In this role you will perform a variety of routine work within established policies and procedures, and receive detailed instructions on new projects and assignments, but will little management oversight.

 

 

 

American National offers eligible employees and their families medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees also receive annually a bank of paid time off and paid holidays.   We aspire to see people for what they bring to our corporate culture by supporting an inclusive work environment, including an emphasis on a healthy work-life balance, development opportunities, and a casual dress code.

 

American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905.  With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.

 

Hiring Practices

The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications.  We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with the job qualifications, we still encourage you to apply. You may be just the right candidate for this position or other opportunities at American National.

 

American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our Career Portal.  Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram

 

American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.