Program Manager

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

TCGplayer, now a part of eBay, connects a global community of millions of buyers with tens of thousands of retailers in a $25B global collectible card game and collectible hobbyist space. We pride ourselves on a culture of inclusion that fosters camaraderie, embraces diversity, and exudes passion. 

Program Managers are accountable for the success of critical projects and initiatives in support of our strategic priorities. The members of the PMO combine energy, determination, and discipline to ensure every project and program succeeds.  We demonstrate versatility in working on a variety of projects and resilience in the face of competing priorities.  You will develop and manage your project timelines, identify and manage risks, manage the project budget, and oversee the communications required to ensure successful coordination across a broad group of cross-functional stakeholders, including executives.

What you will accomplish: 

• Requirements Gathering and Analysis: Collaborate to gather business needs, identify pain points, and translate them into detailed project requirements

• Project Planning and Execution: Develop comprehensive project plans, including timelines, milestones, resource allocation, and risk mitigation strategies

• Agile Methodology and Adaptability: Utilize background in Agile methodologies and Agile project management practices to adapt to changing requirements and prioritize work effectively. Embrace and contribute to emerging changes to project artifacts and reporting methods as Strategic PMO evolves.

• Cross-Functional Collaboration: Provide leadership and direction to the project team, collaborate with cross-functional teams to ensure successful delivery.

• Stakeholder Management: Effectively communicate project status, updates, and potential roadblocks to key stakeholders including Senior leadership, Operations Managers, IT leadership, and Business owners. 

• Change Management: Manage the development and execution of a change management plan for project rollout and any associated training

• Issue Resolution and Problem Solving: Ability to analyze and troubleshoot complex issues, Identify root causes and guide the team towards most effective solutions throughout project lifecycle

• Data Analysis: Capability to interpret data to identify trends, optimize processes, and support decision-making. 

• KPI and Metrics Monitoring: Establish and monitor key performance indicators (KPIs) and metrics to ensure effectiveness of projects.

• Post-Implementation Support: Provide ongoing support to users after project go-live

What you will bring:

• 6+ years in relevant industry (technology, product, business strategy, or program management)

• Experience working with Executive Stakeholders and leadership to deliver, monitor and communicate progress towards goals and objectives  

• Experience supporting and influencing  strategic planning, OKR setting, and executing strategic initiatives

• Experience with one or more scaled agile frameworks and familiarity with multiple scaled agile approaches

• Excellent communication, presentation, and interpersonal skills

• Expertise in project management methodologies, including program planning, risk management, governance, and resource allocation

• Proficiency with Jira and the Atlassian product suite, as well as other project management software and the Google suite

• Proven ability to build strong relationships and collaborate