About Us 

We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. 

RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.

Position Purpose

Provide timely, efficient, and accurate support in Branch office including clerical and office related responsibilities. As time permits, helps with issuing policies; statistical coding; other miscellaneous back-end processes for new, renewal, and endorsement transactions.

NOTE: this is a 100% in office position.

Core Requirements:

• Perform quality work within deadlines, with or without direct supervision.

• Interact professionally with other employees and customers.

• Work effectively as a team contributor on all assignments.

• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

​Principal Duties & Responsibilities

• Serves as primary receptionist for the branch office.

• Provide administrative support for branch office and coordinate building and technology efforts with building management, Facilities and/or IT.

• Performs general clerical work and miscellaneous office duties as a branch office administrative assistant.

• Sorts and routes incoming mail, email, faxes and package for the branch office

• Performs simple and routine data entry.

• Order MVRs, inspections, premium audits, and loss runs as required.

• Maintain electronic underwriting file.

• Solicit renewal transactions.

• As necessary, re-format data for import into front end system

• Provide basic operational support for the product line’s underwriters.

• Provide back-up support for other Operations Assistants as needed.

• Provide operational, production, and underwriting reports as requested, utilizing front-end systems and/or Business Objects.

• Ensure the statistical coding and policy issuance complies with regulatory requirements for each insurance transaction.

• Create policy documents which represent the insurance transaction bound by the underwriter.

• Assist in special projects and other tasks when needed.

Education & Experience

• Associate's degree preferred.

• Must have completion of a high school education or its equivalent and 1-4 years' experience in a similar position.

• Experience in insurance industry preferred.

• Bilingual in English and Spanish preferred

Knowledge, Skills, & Competencies

• Ability to follow operations procedures as outlined by supervisor/manager.

• Ability to meet processing deadlines with minimal error.

• Ability to manage a variety of projects, both long- and short-term simultaneously.

• Ability to use database software including Windows operating systems, computer network environment and printers to process insurance policy changes.

• Accurate data entry

Compensation Overview

The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of