Representative I, Environmental Solns-Remote

The Representative I, Environmental Solutions supports a designated sales territory to collaborate with assigned Environmental Services Account Executive(s) in achieving individual and area sales targets. This role manages a moderately complex book of business and serves as the primary point of contact for assigned accounts. The representative contributes to sales growth by applying technical expertise, delivering responsive customer service, and fostering strong client relationships.

Essential Duties and Responsibilities

•Acts as the primary escalation contact for client service and vendor concerns. Provide effective resolution to high level service problems.

•Supports assigned Environmental Services Account Executive(s) to achieve or exceed budgeted revenue growth goals.

•Develops economic and practical solutions for customers using competitive pricing tools. Develops customized proposals and prepares correspondence. (Estimated Contract Value Under $100,000)

•Applies technical knowledge to assists customers with testing parameters and proper completion of profiles, manifests and appropriate forms for both WM Hazardous Facilities and Vendor Facilities.

•Effectively utilize, coordinate, and cultivate relationships with internal and external customers to identify new waste stream opportunities. Interacts and works cohesively with the other Industrial and SMB sales team members.

•Work with Area Billing teams, Centralized Setup, and ESP Billing ISCs to ensure customer setups are completed accurately and teams have appropriate information to provide an accurate invoice to the customer. 

•Maintains and builds upon existing customer relationships through active account management and retention including the administration of profile renewals, regulatory updates and new service offerings.

•Assist in obtaining/adding new vendors that may support and provide competitive service in specific areas or key business lines.

•Work with Area Accounting teams to ensure accurate accrual and forecasting reporting.

Routes leads to other boundary sales partners as appropriate using WM sales management tools.

•Conducts effective probing of inbound customer inquiries to gather relevant information and to identify the most ideal industrial or environmental solution for the customer.

•Assists account managers with receivables and collections issues.

•Delegates data entry, manifest preparation, filing and other basic administrative tasks to Industrial Sales Coordinators.

•Perform special projects and other duties as assigned by supervisor. Acts as the primary escalation contact for client service and vendor concerns. Provide effective resolution to high level service problems.

Experience

3 years of relevant work experience with a minimum of three years of progressive experience working in the industrial, hazardous, or related waste industry (in addition to education requirement.)

Must live and work in the US.

Knowledge, Skills and Abilities            

•This job has no supervisory duties but may occasionally act as a team lead.

•Knowledge of special and hazardous waste requirements and DOT regulations are required.

•Excellent oral and written skills required.

•Must be self-motivated and possess excellent organization skills.

•Building Customer Loyalty: Consistently enhances customer loyalty by boosting confidence, clarifying needs, involving customers in solutions, owning issues, and delivering results that meet or exceed expectations.

•Managing Work: Effectively manages workload by prioritizing tasks, coordinating schedules to minimize conflicts, leveraging available resources, and maintaining focus to ensure timely and accurate execution.

•Adaptability: Demonstrates adaptability by understanding the impact of change, approaching transitions with a positive mindset, and adjusting behaviors and strategies to meet evolving demands.

•Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals.

•RCRA Compliance

•DOT Compliance

•OSHA 24-Hour HAZOPER

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the workday.

The expected base pay range for this position across the U.S. is $70,00-80,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced