Associate Community Manager, Pokémon GO (Contract)

Niantic's Marketing team seeks a highly motivated and diligent Associate Community Manager to join our team on a contract basis to help engage, grow, and manage the Pokémon GO community. Niantic Marketing drives community-focused initiatives for our global audience of tens-of-millions of users, leveraging key partnerships and creative campaigns that reflect the spirit of our company's mission.

As an Associate Community Manager, you will support Niantic by engaging with our community of passionate fans and reporting on the latest sentiment trends. This is an excellent opportunity for someone looking to gain valuable experience in community management in the fast-paced, ever-evolving video game industry. The ideal candidate will have at least 1 year of experience in community management, preferably within the video game, TTRPG (Tabletop Role-Playing Games), or other hobby games industry.

This is a contractor position and the work should be performed based on service agreement and SOW. Niantic will not offer Contractor direct employment contract, salary, benefits, equities, or any compensation associated with employment.

Responsibilities

• Interface and respond to the community content creators inquiries in a timely fashion, ensuring their inquiries, feedback, and concerns are addressed promptly and expertly.
• Track and provide regular reporting on community sentiment, monitoring key metrics and trends.
• Manage daily tasks for community programming, such as scheduling social media posts, moderating forums, and coordinating community events.
• Support and help implement community initiatives, working closely with the team to plan and implement engaging activities to foster community growth and interaction.
• Collaborate with cross-functional marketing teams to support and amplify community-related marketing initiatives.
• Aid in the execution of live events, both online and offline, including coordinating logistics, managing schedules, and ensuring a flawless experience for attendees.
• Monitor and analyze sentiment metrics, providing insights and recommendations for improving community engagement and happiness.
• Stay up-to-date with industry trends, competitor activities, and community management best practices, constantly seeking ways to improve the community experience.

Requirements

• At least 1 year of experience in community management, preferably within the video game, TTRPGs, or hobby games industry.
• Highly detail-oriented and able to handle multiple tasks independently, prioritizing effectively to meet deadlines.
• Solid understanding of Pokémon GO and overall Pokémon brand knowledge.
• Excellent written and verbal communication skills, with the ability to interact with community members and stakeholders in a professional manner.
• Strong analytical skills, capable of monitoring and interpreting sentiment metrics to advise decision-making.
• Self-motivated and adaptable, able to thrive in a fast-paced and ever-evolving game environment.
• Previous experience working with influencers and content creators is a plus.
• Live event or convention management experience is a plus.
• May require working outside of standard hours, on weekends and holidays, and travel to support various in-person and/or digital events.

The salary range for this role is $37.22 - $48.47 per hour.