Representative: New Business Support (Life)

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

The Representative – New Business Support (Life) provides phone‑based assistance to agents regarding pending life insurance applications.

Responsibilities include researching application status across multiple systems, answering high‑volume inbound calls, and delivering clear, accurate updates and guidance. This role operates in a hybrid call‑center environment and supports the Life New Business workflow.

The ideal candidate will possess the following:

• Strong customer service orientation with experience handling phone‑based inquiries.

• Effective verbal communication and the ability to explain complex information clearly.

• Ability to de‑escalate challenging situations and maintain professionalism.

• Resourceful problem‑solver comfortable using multiple systems and partnering with team members.

• Ability to work independently while contributing to a highly collaborative team environment.

• High degree of initiative, engagement, and willingness to learn.

Work Location & Schedule:

• This role will be hired on a SuccessFlex basis and is a hybrid work role.  The candidate identified must be within a 35-mile radius of the office location: 1000 Yard Street, Grandview Heights

• Mandatory on‑site days: Tuesday and Wednesday each week

• Associates may choose to work additional days onsite if desired

• Start time between 9:00 AM – 10:00 AM and end time between 6:00 PM – 7:00 PM, depending on start time

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

Job Description Summary

Processing new life insurance business quickly and efficiently, while providing an exceptional customer experience, requires creativity, top-notch communication and attention to detail. If you thrive in a fast paced, constantly evolving environment, where you can work independently and as a team member, we want to know more about you!

We are seeking a motivated and detail-oriented New Business Support Associate to join our Life New Business team. In this role, you will provide essential support to ensure the smooth processing of new life insurance applications and policies. This is an excellent opportunity for someone looking to start their career in the insurance industry and gain valuable experience.

Job Description

Key Responsibilities:   

 

• Assists with the processing and customer service of new life insurance applications, including data entry, document verification, and agent calls.​ 

• Communicates with clients and agents to gather necessary information and resolve any application issues.​ 

• Maintains accurate records and update internal systems with application status and client information.​ 

• Collaborates with underwriters and other team members to ensure timely and accurate processing of applications.​ 

• Provides exceptional customer service by responding to inquiries and providing updates on application status.​ 

• Assists with administrative tasks such as filing, scanning, and organizing documents.​ 

• Participates in training sessions and team huddles to stay updated on company policies and procedures.​ 

• Participate in team meetings and Lean continuous improvement initiatives. 

 

May perform other responsibilities as assigned.