Clinical Pharmacy Technician (Closed Door Pharmacy)

Job Summary

Are you interested in working for an organization dedicated to patient care, innovation, and improving people’s everyday lives and well-being? Are you interested in working “behind the scenes” in a pharmacy organization? If so, you’re in the right place!

Our clinical pharmacy technicians join and contribute to a service conscious Pharmacy Team who will consistently build relationships with patients by exceeding their needs and providing safe, accurate and efficient care to achieve optimal patient, Team Member and Company outcomes. Your primary responsibility in this closed-door pharmacy will be to assist with both outgoing and incoming clinical call initiatives as well as providing data entry support for all retail locations

Job Description

• Experience Required: 0 to 6 months
• Education Desired: High school diploma or equivalent or 17 years of age and enrolled in a Board-approved high school technician training program in Ohio
• Lifting Requirements: Up to 25 pounds
• Certification Required: Pharmacy Technician Trainee, if applicable by state
• Age Requirement: At least 18 years of age, or 17 years of age and enrolled in a Board-approved high school technician training program in Ohio  

Job Responsibilities

• Execute Medication Therapy Management for the company through competency in MTM platforms.
• Follow established best practices as they relate to work flow and use of MTM platforms when contacting patients, scheduling appointments and/or follow-up calls, and performing data entry.
• Use the pharmacy computer to complete all actions necessary to provide optimal patient care, including data entry.
• Properly schedule and perform follow-up adherence calls to ensure success and continued compliance with medication.
• Provide adequate notes and documentation within platform to ensure proper reimbursement, patient safety, and to provide a seamless management of patients amongst all staff.
• Demonstrate adherence to all company, state, and federal policies, laws, and regulations including HIPAA.
• Maintain a neat work environment to ensure all company, local, state, and federal requirements are met.
• Have knowledge of all appropriate service and business metrics and assist team on action plans to improve outcomes.
• Report errors, omissions, and incidents to pharmacist.
• Act in a fiscally responsible manner with regards to our work processes and be held accountable to meeting our financial goals.
• Add and update prescriptions on Auto-fill.
• Accurately read and data enter new prescriptions in the computer including billing to third parties, compounds, calculations and free form prescriptions.
• Resolve third party insurance billing issue to ensure customer requirements are met.
• Effectively communicate with internal Giant Eagle team members verbally and by phone/email.
• Complete all necessary daily and weekly reports and paperwork.
• Ensure exemplary customer service and satisfaction with knowledge and understanding to contact a Pharmacist when needed.

Central Pharmacy Service Centers: Founded in 1931, Giant Eagle, Inc. has grown to be the number one supermarket retailer in the region with more than 410 stores throughout western Pennsylvania, north central Ohio, northern West Virginia, Maryland and Indiana. Giant Eagle Pharmacy meets a variety of customer needs, from filling prescriptions and administering immunizations to conducting free health screenings and providing patient education serving over 1.8 million patients and dispensing roughly 25 million prescriptions annually. Giant Eagle Pharmacy operates two Central Pharmacy Service Centers that support over 200 retail pharmacy locations. One located in Freedom, PA and the other in Columbus, OH. These are behind-the-scenes centers where Team Members perform a variety of duties including prescription data entry, interacting with physician offices and patient outreach. Giant Eagle Pharmacy’s Central Fill facility is also located in Freedom, PA. The Central Fill facility is a closed-door pharmacy operation in a fast-paced warehouse environment.