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Client Success Manager III
BlueVoyantUnited States - Remote, United StatesRemotefull_timeVerifiedPosted 17 Jul 2024
About the role
Client Success Manager III
Location: Remote in the United States
Must be able to speak and write fluent technical Spanish in a business setting
The Client Success Team is composed of Client Success Managers (CSMs) that are well versed in the security space, and whose purpose is to assist you in getting the most value out of your BlueVoyant solutions. CSM’s promote the rapid, yet accurate maturation of client partnerships, as well as maximize the time to value, drive continuous improvement, and foster renewals and growth. All accounts over 100K in ACV are assigned a CSM. Accounts under 100K will be assigned to a dedicated team of CSM’s (Digital Strategy).
Responsibilities:
At BlueVoyant, we recognize that effective cyber security requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics, and technology, coupled with deep expertise, works as a force multiplier to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability!
Led by CEO, Jim Rosenthal, BlueVoyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200, and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies.
Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer,
Location: Remote in the United States
Must be able to speak and write fluent technical Spanish in a business setting
The Client Success Team is composed of Client Success Managers (CSMs) that are well versed in the security space, and whose purpose is to assist you in getting the most value out of your BlueVoyant solutions. CSM’s promote the rapid, yet accurate maturation of client partnerships, as well as maximize the time to value, drive continuous improvement, and foster renewals and growth. All accounts over 100K in ACV are assigned a CSM. Accounts under 100K will be assigned to a dedicated team of CSM’s (Digital Strategy).
Responsibilities:
- Serves as the primary point of contact for all customer requests, needs, correspondence, escalations, etc.
- Primary advocate within internal BV stakeholder groups to drive tangible outcomes
- Responsible for tracking all customer communications internally with respective BV Teams
- Responsible for the coordination and scheduling of all customer interactions (regular cadence, working sessions, escalation calls, etc.) both with the customer and internal BV Teams
- Oversees the transition from deployment to Steady State and establishes cadence/operating rhythm for new customers
- Drives customer adoption/engagement of current and additional services provided from BV
- Aids in driving retention conversations to ensure customers are on target for contract renewals
- Aids in discussions related to potential customer churn (Playbooks, Churn War Room, etc.)
- Works closely with Sales Counterpart to position, educate, and drive potential growth opportunities for additional BV Service offerings
- Works directly with BlueVoyant Executive Leadership Team to strategically align and coordinate support for BlueVoyant’s largest accounts
- Creates, organizes, and shepherds customer QBR’s
- 7+ years of cyber security background
- Extensive experience managing large, complex accounts with multiple LOB’s and stakeholders
- Able to operate independently with minimal support from leadership
- Able to identify the buying landscape within customer environments and maintain relationships with critical decision makers
- Superior organizational skills and ability to adapt to quickly evolving environments
- Excellent written and verbal communication skills
- Fully understands the BV product/service landscape and is able to effectively move from one team to another to obtain answers and resolve issues
- Able to articulate BV’s offerings, benefits, SOPs and deliverables without hesitation
- Promotes team culture by independently demonstrating abilities that solve organizational problems and drive efficiencies within CS
- Able to define, create, execute service improvement plans
- Ability to provide advanced feedback and technical requirements for process maturity
- Can create, adhere to, and help influence standard organizational systems
- Advanced understanding of assigned BV Specific Product sets
- Can organize and conduct speaking engagements to internal BV groups with minimal oversite from leadership
At BlueVoyant, we recognize that effective cyber security requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics, and technology, coupled with deep expertise, works as a force multiplier to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability!
Led by CEO, Jim Rosenthal, BlueVoyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200, and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies.
Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer,
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