Head of Commercial Excellence (Incl. Marcom)

 

Work Your Magic with us! Start your next chapter and join MilliporeSigma.

 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

 

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. 

 

Your Role: You will be responsible for driving the transformation of commercial capabilities to achieve sustainable growth and operational effectiveness. This role will define and execute a cohesive commercial strategy, aligning cross-functional teams and optimizing tools, processes, and programs to enhance sales effectiveness, customer engagement, and marketing impact. The role will drive impact through functional excellence by building high-performing teams and processes, tool excellence by implementing scalable and innovative solutions, and governance excellence by establishing clear frameworks for performance management and accountability. This role encompasses key areas such as CRM, marketing communications (MarCom), learning, territory management, sales incentives, X-Franchise growth initiatives.

 

Key Responsibilities:

• Strategy Development: Lead the creation and execution of strategies that improve sales support, sales force effectiveness, and marketing impact, ensuring alignment with the company's long-term business objectives.

• CRM Excellence: driving CRM excellence across the life sciences division by establishing and continuously enhancing a best-in-class customer relationship management system, aiming at optimizing customer engagement and support sales efforts.
• Education & Capability Planning: Oversee education and capability planning initiatives across the life sciences division, ensuring that teams are equipped with the necessary skills and knowledge to excel.
• Pricing Strategy: Develop and implement pricing strategies that align with market conditions and business objectives, ensuring competitive positioning and profitability.
• Marketing Communication: Develop and execute multi-channel marketing communication strategies to effectively convey value propositions, optimize lead generation, and strengthen customer relationships across diverse touchpoints.
• Commercial Performance: Define, monitor, and analyze commercial performance metrics to assess effectiveness and identify areas for improvement. Develop and implement best-in-class sales incentive systems. 
• Commercial Analytics and Governance: Establish robust commercial KPI frameworks and governance structures to enable data-driven decision-making and resource allocation.
• Process Excellence: Drive the optimization, simplification, and streamlining of commercial processes to enhance efficiency, reduce complexity, and support sustainable business growth.
• Customer Experience: Establish and champion customer experience initiatives by leveraging NPS and CSAT KPIs to ensure all customer interactions drive satisfaction, foster loyalty, and contribute to revenue growth.

• Presentation and Insights: Develop and deliver impactful presentations and insights that inform business unit decision-making and enhance execution.
• Cross-Functional Leadership: Lead cross-functional workshops and initiatives to align sales, marketing, and operations around customer-centric execution.
• Collaboration: Collaborate with diverse business units and regions to co-develop and implement sales plans, manage conflicting priorities, and enable sales effectiveness through robust support functions.
• Coaching and Development: Provide coaching and performance management to enhance team capabilities and foster a high-performance culture.
• Integrated Solutions: Foster collaboration across Sales, Marketing, and Digital teams to deliver integrated solutions that meet customer needs.
• Cultural Alignment: Embody High Impact Culture values, including customer obsession, ownership, curiosity, urgency, raising the bar, and the 3Ds: Disagree, Decide, Deliver.

 

Who you are:

Minimum Qualif