Field Application Specialist, Point of Care & Molecular - Pennsylvania

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

The Role

As we continue to grow as QuidelOrtho, we are hiring for a Field Application Specialist, Point of Care & Molecular in CA. The Field Application Specialist partners with the Sales Organization for Customer Service Excellence; a technical role, providing focused training of customers and others at all levels of use on all QuidelOrtho products, as assigned, including new assays and instruments being developed by the Company. Provides product implementation, troubleshooting, and facilitates customer retention and resolution of customer problems within a geographic territory. Assists Customers in adopting QuidelOrtho products for use in their laboratories. Provides on-site customer training and helps the customer with protocol and product validations after the customer has decided to use QuidelOrtho products. Receives general instruction on routine work, detailed instructions on new projects and assignments. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive working relationships internally and externally. This is a remote position covering California.

The Responsibilities

• Meets or exceeds Company goals including and not limited to revenue, test of record, or other metrics.

• Coordinates with Field Application Specialist (FAS) Dispatch and Project Manager team to schedule training time and to ensure laboratories have appropriate and necessary equipment and materials.

• Organizes test materials, training materials, and personnel requirements at Company and/or client sites prior to training. Works to resolve deficiencies prior to training.

• Provides implementation, validation, and technical support for targeted accounts to meet customer timeline.

• Defines testing requirements within the laboratory per Package Insert (PI). Performs assays accurately in laboratory settings.

• Analyzes qualification data and technical site visits, and information from customer user groups within an account and reports as required.

• Gains and maintains customer commitment by providing critical technical information and consultation.

• Ensures high levels of satisfaction through the customer experience.

• Communicates product complaints to Technical Support for documentation.

• Collaborates with team members in discovering and managing troubleshooting opportunities including retraining.

• Troubleshoots customer complaints as dispatched.

• Evaluates competitive landscape in accounts and communicates this information to all levels of the regional sales team.

• Engages to learn new products and relevant technical and clinical information.

• Acts as a technical resource for regional field team and customers.

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