Member Services Supervisor | Fitness Center

Logan Health is looking for a dynamic and passionate Member Services Supervisor to elevate experiences, empower teams, and keep our community thriving!

Our Mission: Quality, compassionate care for all.

Our Vision: Reimagine health care through connection, service and innovation.

Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

Are you a people-person who thrives on creating meaningful connections? Do you love leading a team, solving challenges, and making a difference in people’s lives every single day? If you’re ready to blend leadership, fitness, fun, and purpose into one incredible role—we want YOU on our team! 

What We’re Looking For: 

We’re searching for a motivated leader who has a passion for health, wellness, and community. Someone who can juggle multiple priorities, motivate their team, and keep our member services running smoothly—all while bringing their positive energy and problem-solving mindset to every shift. 

What you will be doing: 

As our Member Services Supervisor, you’ll be the go-to for all things member-facing—making sure guests are welcomed warmly, operations run like clockwork, and staff feel supported and inspired. Here's a glimpse into your day-to-day: 

• Supervise the day-to-day operations and staff in assigned areas including front desk, membership, and accounts receivable

• Assist leadership with updating policies and ensuring they align with industry standards 

• Act as the lead point of contact for member concerns, escalations, and service recovery efforts

• Develop and organize programs that keep our members engaged and excited 

• Support membership growth and retention through exceptional service and creative initiatives 

• Lead the hiring, training, evaluations, and scheduling of staff 

• Maintain a high-functioning, safe, and welcoming environment across assigned areas 

• Champion outstanding customer service and lead by example 

• Manage departmental budgets, identify cost-effective solutions, and recommend improvements to streamline operations within budget guidelines

• Coordinate software, website updates, and communications relevant to your area 

Key Qualifications: 

We’re looking for someone with a strong foundation in customer service, —and the leadership skills to guide a successful team. Bring your experience and enthusiasm, and we’ll provide the platform to thrive! 

• A bachelor’s degree in a related field OR 

• Two (2) years’ experience in health & fitness, recreation, or customer service 

• One (1) year of leadership experience required 

• Additional experience in aquatics, youth programming, or strength & conditioning is a plus 

• CPR certification or must obtain within 90 days of hire.  

• Strong communication, organizational, and problem-solving skills 

• Computer savvy—Microsoft Office required; familiarity with membership and POS systems a plus 

• A team player with a pro