Job Responsibilities and Requirements

Responsible for the identification of business needs and solving problems by supporting the implementation of IT solutions that reflect the necessary functionality to address business goals and objectives.

Duties and Responsibilities:

• Partners with the Business Application Owners (BAOs) and IT staff to identify, specify, develop, and implement technology solutions and applications that address specific business requirements.

• Is able to participate in the following Business Systems Analysis activities with minimal supervision and instruction.  Works with the Business Application Owners (BAOs) to create detailed requirements related to system issues and change requests:

  • Business Analysis Planning and Monitoring:

    • Approach planning

    • Stakeholder Analysis

    • Activity planning

    • Communication standards

    • Requirements management process and performance
       

  • Requirements Elicitation activities:

    • Elicitation preparation

    • Elicitation activities

    • Document elicitation results

    • Confirm elicitation results
       

  • Requirements Management and Communication:

    • Manage solution scope and requirements (approvals, changes, conflicts)

    • Requirements traceability

    • Requirements package

    • Requirements communication
       

  • Enterprise Analysis:

    • Assess capability gaps

    • Determine solution approach

    • Define solution scope
       

  • Requirements Analysis:

    • Prioritize requirements

    • Organize requirements

    • Specify and model requirements

    • Define assumptions and constraints

    • Verify requirements

    • Validate requirements
       

  • Solution Assessment and Validation:

    • Assess Proposed Solution

    • Allocate Requirements

    • Define Transition Requirements

    • Validate Solution

    • Evaluate Solution Performance
       

• Work will require minimal feedback to complete straightforward requirements. 

• Complex situations will require deliberate analysis and planning, with good outcomes.  Smaller, less complex situations will yield complete requirements with minimal feedback or supervision required.

• There is the moderate ability to resolve complex issues, determining priority of issues, and capability to see alternative courses of action.  Additionally, there is the capability to see the bigger picture and long term goals.

• Demonstrates repeated independent success in a variety of situations and is able to self-correct based on previous experience.

• Seeks out advice and applies it successfully.  Relies on coaching and assistance in extremely complex situations.

• Will maintain responsibility for facilitating partnerships with both Systems & Development and Quality Assurance to ensure that customer requirements are translated to design specifications and address any ambiguities in functional requirements to support appropriate testing efforts.

• May support in the preparation of Cost Benefit Analysis to assist management in decision-making process regarding system changes.

• Supports a team oriented working environment that promotes open discussion on important issues, a high level of personal commitment and accountability to the business, and a continued focus on quality and customer service.

• All other duties as assigned.

Required Knowledge, Skills, Abilities and/or Related Experience

• Bachelor’s degree in business or information technology, or similar work experience required.

• Minimum of 2 years working experience as a Business Systems Analyst.

• Thorough understanding of the BABOK© Guide (Business Analysis Body of Knowledge) and it’s applicability to the position.

• Insurance experience in operational area preferred.

• Strong verbal, written, interpersonal and consultative communication skills.

• Analytical thinking and problem solving.

• Must be results-oriented, with attention to detail and committed to a high level of accuracy with ability to multi-task.

• Must possess strong organization skills and the flexibility to manage changing business priorities.

• Able to learn new skills and apply them in a thorough and thoughtful manner.

• Able to work with various Microsoft Office programs such as Excel, Word, Access, Project Manager, Power Point, and