Area Truck Care Manager

Req ID: 433639

Address: 10601 N Pennsylvania Ave. Birmingham, AL, 35005

 

 

Welcome to Love’s!

 

Where People are the Heart of Our Success

 

Area Truck Care Manager ("Pittsburg, PA Market")

 

The Area Truck Care Manager helps run our business by overseeing and supervising the operations of multiple truck care centers. The Area Truck Care Manager is responsible for sales, facility maintenance, maintaining a safe work environment and providing exceptional customer service for all assigned locations.  An Area Truck Care Manager will perform various daily manager duties by overseeing, directing and coordinating activities among multiple tire shops to best serve our customers. An Area Truck Care Manager may also be required to provide truck service to customers as needed.

 

How You Will Fit In

 

• Provide exceptional customer service and verify that tire care employees are doing the same
• Recognize and resolve customer issues or complaints by determining optimal solutions in a timely manne
• Collaborate with local District Manager to effectively manage employee turnover and retention. Recruit, hire, train, evaluate and coach employees. Make personnel changes as necessary
• Responsible for having familiarity with talent stop to ensure onboarding of new employees is happening properly
• Utilize the Learning Management System and other necessary training tools to verify that training is complete and consistent. Responsible for following up on training regularly
• Address employee issues in an appropriate and timely manner. Utilize the progressive discipline policy to manage employee issues. Collaborate with the local District manager as necessary to manage employee issues
• Ensure proper labor management and effective scheduling at each tire care location
• Delegate tasks as needed and follow-up with employees to ensure that tasks are being completed
• Verify proper invoicing and payment processing for services performed at each location
• Effectively manage fleet of tire care trucks and ensure each location is taking proper care of tire care truck, and providing routine safety training to prevent accidents in the tire care truck
• Identify areas of opportunity on the monthly P&Ls and 13 weeker reports and implement plans to correct any issues
• Ensure each tire shop facility is clean, organized and secure
• Ensure HAZCOM Manuel and Safety Data Sheets are being updated regularly
• Promote safety-first work practices. Maintain a safe facility and use safety first practices to remain accident free
• Maintain personal grooming standards
• Other duties assigned by your supervisor

 

Benefits That Can't Be Beat

 

• Medical/Dental/Vision and Life Insurance Plans
• Flexible Scheduling
• Competitive Salary
• Quarterly Bonus
• Profit-Sharing
• Holiday pay
• 401(k) with matching contributions
• Pet Insurance
• Parental Leave
• Adoption Assistance
• Employee Assistance Program

 

EDUCATION AND EXPERIENCE:

 

• 2+ Years’ in tire, diesel mechanics, auto parts/repair, lube express, or facilities maintenance
• 2+ Years’ supervising and training unit managers
• 2+ Years’ managing operations with an annual sales volume of $1+million
• 2+ Years’ effecting and deciphering budgets and P&L statements for multiple units
• Previous fleet management experience preferred
• DOT Certified

• Must have a valid driver’s license
• Must have a clean and consistent record of safety

 

Typical Physical Demands

• Regularly required to talk and hear.
• Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing.
• Occasional lifting of up to 50lbs
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

 

Work Environment

While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.

 

Diversity Statement

 

From the founding of Love’s, our leaders have been passionate about providing excellent customer experiences and helping our Team Members grow. We do both within a culture of respect and inclusion. To sustain this