Search Operations Specialist, Growth - USDS

About TikTok U.S. Data Security

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.



Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.



About the team

Our TikTok Search Operation team plays a key role in improving TikTok users’ search experience by investigating user feedback, evaluating search result, analyzing data, etc.



In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.



Responsibilities

- Assess search quality: Conduct thorough assessments of search results, review and categorize different types of problematic cases to identify areas for improvement in search products and algorithms.

- Investigate user search requirements: Analyze data and gather user feedback to gain insights into user search needs and behaviors.

- Provide search optimization suggestions: Based on user investigations, offer recommendations for refining search results and improving algorithms to better meet user needs.

- Identify trust and safety risks: Help identify and assess potential risks related to trust and safety within search operations, ensuring user protection.

- Support policy improvements: Contribute to the development and refinement of policies that enhance search product performance and user satisfaction.