Senior Technology Consultant (Onsite)

Senior Technology Consultant (Onsite)

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

This role offers the opportunity to lead an onsite team for a high-profile federal customer, ensuring consistent operational excellence, collaboration, and leadership in hardware repair and case management.

This role will be 100% on-site at our customer. The expectation is that their time will be spent on-site split between Manassas and Sterling (M-F 8-5, but will be expected to work outside of typical hours as needed and on-call, Sterling 90% and Manassas 5-10%). Must be able and willing to commute to these locations

Key Responsibilities

• Perform hands-on hardware troubleshooting and replacement on Proliant Servers and high-performance storage systems.
• Supports site-lead in customer meetings to review cases, schedule engineering support, and conduct monthly SLA reviews.
• Own case management lifecycle: ensure cases are opened, assigned, escalated appropriately, and resolved within SLA timelines.
• Provide accurate tracking of all parts and inventory—monitor inbound/outbound activity, log escalations.
• Stay up to date on all matters at the facility and support for customers, able to support the site when lead is out.
• Report site issues/concerns to management/site lead and act as the back-up escalation point for operational and customer matters.

Requirements

• U.S. Citizenship (federal requirement)
• 3+ years of Linux experience with strong hardware troubleshooting skills
• 3+ years of experience collaborating on projects and working with a team in a technical or service environment
• Comfortable participating in on-call and standby rotations

Preferred Candidate Qualities

• Self-starter who takes initiative and demonstrates ownership
• Collaborative and team-oriented with mentoring ability
• Strong written and verbal communicator—fluent using Slack, Microsoft Teams, and email
• Ability to analyze complex problems and resolve independently or through team collaboration

Tools & Technologies

• Hardware: HPE Proliant Servers, High-Performance Storage
• Ticketing System: Salesforce (case creation, escalation, and tracking)
• Productivity: Outlook, Excel, SharePoint

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

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