Manager, ServiceNow Digital Analyst – Colleague Experiences

Use Your Power for Purpose

Pfizer Digital is a customer-oriented, front-line organization with a vision to Win the Digital Race in Pharma and Unleash the Power of our Colleagues by creating compelling digital experiences for our internal and external audiences.

What You Will Achieve

In this role, you will:

As a Digital Analyst in the ServiceNow Creation Center you will help plan and deliver solutions that provide Colleague Experiences in ServiceNow.  In this role, we are looking for a dynamic colleague that is collaborative and has a passion for using Digital technology to solve problems. 

• Work as part of the Colleague Experiences squad to develop project timelines based on business requests.

• Define and communicate as-is and to-be business processes within ServiceNow, heavily focused colleague and contractor facing products.

• Translate business requirements into detailed functional requirements.

• Design and oversee the development of solutions.

• Develop and organize User Stories and contribute to backlog planning for Agile projects.

• Perform thorough testing, as needed.

• Work with squad resources to develop automated testing capabilities.

• Ensure delivery of solutions are on-time, on-budget, and inclusive of the scope committed to the business.

• Influence project timelines, cadences and risks.

• Identify new opportunities for each ServiceNow major release and store upgrade.

Here is What You Need (Minimum Requirements):

• Applicant must have a Bachelor’s degree with at least four years of relevant experience; OR Master’s degree with two years of relevant experience; OR Associate's degree with eight years of relevant experience; OR Ph.D. with 0+ years of experience; OR 10 years of relevant experience with a high school diploma or equivalent

• 4 years of experience designing and implementing custom or SaaS solutions (or equivalent)

• Experience with Jira or Azure DevOps

• Good interpersonal and communication skills.

• Self-motivated and flexible with the ability to work effectively and independently in a dynamic problem-solving environment.

• Innovative mindset with strong delivery-oriented values.

• Working experience with Agile development methodology.

• Knowledge of corporate enterprise systems.

• Ability to make sound decisions to resolve complex issues.

Bonus Point If You Have (Preferred Requirements):

• Experience with ServiceNow Employee Center Pro, Knowledge Management, and Virtual Agent.

• Demonstrated ability to produce positive outcomes working in matrixed teams that span multiple functions.

• Hands on Service Delivery and Operations experience.

• Able to work in ambiguous situations as part of a project team.

• Ability to manage multiple priorities and work well under pressure.

  Other Job Details:

• Last date to apply: February 11th, 2026

• Occasional additional hours in the evening or weekends as necessitated by workload, project timelines, or meetings with global vendors and peers.

• Domestic and International travel up to 20%.

• Work Location Assignment: Hybrid

The annual base salary for this position ranges from $99,200.00 to $160,500.00.* In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 12.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

* The annual base salary for this position in Tampa, FL ranges from $86,800.00 to $144,600.00.

Relocation assistance may be available based on business needs and/or eligibility.

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