Business Systems Analyst III

Zurich North America is currently hiring a Business Systems Analyst III working out of our Schaumburg, IL North America Headquarters.

 

Responsibilities:

• Collaborate with stakeholders to gather and document detailed business requirements. 
• Analyze and interpret business needs into functional and non-functional specifications. 
• Conduct gap analysis to identify system deficiencies and recommend solutions. 
• Evaluate current business processes and workflows to identify areas for improvement. 
• Develop and propose process optimization strategies to enhance efficiency and effectiveness. 
• Facilitate implementation of process changes, ensuring alignment with business objectives. 
• Coordinate with project teams, including IT, development, and testing teams, to ensure requirements are understood and implemented correctly. 
• Create clear and comprehensive documentation, including business requirements, process flows, use cases, and test plans. Maintain and update documentation throughout the project lifecycle. 
• Serve as a liaison between business units, IT, and other stakeholders. Facilitate meetings, workshops, and discussions to gather input and feedback. 
• Conduct user acceptance testing (UAT) and coordinate with users to validate functionality. 
• Identify and facilitate resolution of defects and issues during the testing phase. 
• Provide training and support to end-users on new systems and processes as required. 
• Assist in developing training materials and user guides to assist in the adoption of new solutions. 
• Offer ongoing support and troubleshooting as required for implemented systems and processes. 

 

Required:

• Bachelors Degree in Business Administration or Computer Science or Engineering and 8 or more years of experience in the Information Technology area

       OR

• High School Diploma or Equivalent and 10 or more years of experience in the Information Technology area

       AND

• Process reengineering; LEAN/Six Sigma experience
• Experience with process modeling tools
• Insurance application system design/analysis experience
• Experience with use case development
• Experience with Rapid Application Development (RAD) tools/techniques

 

Preferred:

• Minimum of 8-10 years of experience as a Business Analyst/Functional Lead, in the insurance/reinsurance industry. 
• Proven experience in requirement gathering, process improvement, and project management. 
• Familiarity with insurance products, policies, and regulatory requirements.
• Strong analytical and problem-solving skills. 
• Excellent communication and interpersonal skills. 
• Proficiency in business analysis tools and techniques. 
• Experience in working as part of large transformations utilizing AGILE Scrum methodology.
• Experience with project management tools (e.g., MS Project, JIRA). 

 

 

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

 

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).

 

A future with Zurich. What can go right when you apply at Zurich?

 

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insur