Manager of Product Sales/Scan

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

 

Job Summary:

The in-resort Guest Services Manager will lead a location specific team and be responsible to execute the guest services strategy through strong operational excellence, workforce management and standardized service delivery. The role will report directly to the In Resort Guest Services leader and will be part of the in-resort leadership team. The location leader will be held accountable to delivering an Experience of a Lifetime for our Employees and Guests, which, in turn, will drive Vail Resorts growth and profitability around the world. In this capacity, the in resort Guest Services Manager will be focused on scheduling, hiring, onboarding, training, performance management, development, labor optimization, day to day operations, and guest service de-escalation. Location leaders will have regular communication and partnership with the Resort Guest Services Leader to provide continuous feedback and improvement for the execution of the strategy in resort.  

 

Job Specifications: 

• Starting Wage: $60,406.00 - $67,000+ annual bonus
• Employment Type: Year Round
• Shift Type: Full Time
• Minimum Age: At least 18 years of age
• Housing Availability: No

  

Job Responsibilities:

• Understand and execute on the vision, strategy and roadmap for the evolution of in-resort Guest Service Delivery including people, processes and technology 
• Foster a customer-focused environment and mindset to ensure delivery of an exceptional guest experience through all stages of the guest journey 
• Develop and implement the processes and reporting necessary to manage a function and appropriate standards are in place to evaluate and optimize service delivery and service quality 
• Through strong communication and listening, serve as a consultative partner to resort leaders and line of business partners (Ski School, Scanning, etc) to continuously improve and scale service delivery 
• Monitor labor and service trends and identify opportunities for continuous improvement to enhance processes, increase quality and reduce operating expenses 
• Create a high performing team and culture focused on value creation, delivering results, guest service and leadership development for career progression
• Support the creation of an effective Guest Services organizational culture including partnership with peers
• Develop a high performing team by increasing the high-potential employee mix and ensuring solid succession planning
• Leadership Qualities :
  • Trusted partner:  Possesses the technical expertise, busine