Community Engagement Lead

Wider Circle is looking for a Community Engagement Specialist - Medicaid to play a vital role in our groundbreaking program, which connects neighbors for better health outcomes. The successful candidate will radiate confidence and empathy, establish trust with our members, and skillfully switch between group and one-on-one interactions. They will tirelessly utilize any means necessary to connect and engage with members, including in-person/virtual group events, home visits, and telephone outreach. Join us in our battle against healthcare inequality.

Company Overview

Wider Circle works with health plans and providers nationally to deliver unique community care programs that connect neighbors for better health. Centered on trusted relationships, Wider Circle connects health plan members with like-minded neighbors to inform, support and motivate one another, empowering them to be more proactive about their health. Wider Circle’s trusted delivery network has been proven to drive resilience, improve member experience and engagement, and reduce inappropriate utilization and has been published in peer-reviewed literature. Today, Wider Circle offers its unique neighborhood care programs to tens of thousands of communities nationwide. To learn more, visit widercircle.com.

Responsibilities

• You will lead the Wider Circle Medicaid program in your assigned area, using the Wider Circle-developed curriculum to build trust, promote health, and encourage positive health actions.
• You will plan, advertise, and host virtual and in-person events for members, all to foster relationships with and between members.
• You will create partnerships with local community-based organizations that provide resources for members.
• You will enroll prospective members into the Wider Circle Medicaid program. Additionally, you will hold yourself accountable to achieve membership engagement, growth goals, and other metrics such as attendance and feedback.
• You will connect with members to develop individualized plans for their success in the Wider Circle Medicaid program.
• You will serve as a liaison between the member’s health plan and the member.
• You will utilize Salesforce and other cloud-based tools to record member interactions and metrics.
• As a community engagement lead, you will be seen as a lead to others in the organization supporting and leading your peers as needed by your manager.
• Assisting peers and others with venue support and event planning as needed.
• Support your Area Manager is assisting CES in their role, this can include training, shadowing or providing support to associates needing assistance. 
• Ability to support your membership and hit required standards with little to supervision.

Requirements

• • A genuine interest in working with Medicaid/Medicare/DSNP populations and a commitment to building strong, supportive communities.
  • Strong verbal and written communication skills to effectively engage with diverse community members.
  • Team Player: Ability to collaborate with team members and contribute to a positive team environment. As well as be seen by others as a leader and support when the manager is not around. 
  • Proactive approach to outreach, with the ability to take the lead on community engagement initiatives.
  • Adaptability to a dynamic work environment and a willingness to learn and grow in the role.
  • 3+ years of relevant community outreach, teaching, facilitation, or volunteer experience; healthcare experience preferred.
  • Associate degree; a bachelor's is preferred. Work experience of 5+ years in lieu of a degree can be considered.
  • Experience creating a community or supporting upwards of 500 members in a community based program. 
  • 1-2 Years equivalent experience or Associates degree preferred 
  • Exceptional organizational and prioritization skills, with the ability to follow through on commitments.
  • Proficiency in computer skills and the ability to navigate web-based and app-based systems.
  • Ability to work independently in a remote work environment with little oversight.
  • Reliable transportation and comfort with traveling to members’ homes, willing to commute 20-50 miles.
  • Flexible schedule to accommodate work outside regular business hours when necessary.
  • Commitment to a drug-free workplace and readiness for pre-employment substance abuse 
  • testing and background checks.
• To thrive in this role, the ideal candidate will:
• Have a passion for helping people and serving others. This is a high engagement role focused on building relationships and trust to support and help others.