Field Service Technician
Lincoln ElectricAbout the role
Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric’s innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. Headquartered in Cleveland, Ohio, Lincoln Electric is the essential ‘Linc’ that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries. For more information about Lincoln Electric and its products and services, visit the Company’s website at https://www.lincolnelectric.com.
Location: Remote - Wisconsin
Employment Status: Hourly Full-Time
Function: Customer Experience
Pay Range: ($26.27- $37.52)
Target Bonus: 8.0%
Req ID: 29468
Primary Function
Responsibilities
- Provide technical support, solve problems, testing, training, installs and maintenance.
- Deliver a consistent, positive, and exceptional customer service experience.
- Work environment may be individually focused or working with a team.
- Industrial troubleshooting in electrical, mechanical, PLC, HMI, robot programming, networks, and Fieldbus.
- Take initiative to meet challenging project timelines and budgets.
- Ability to travel as required (install, start-up, or field support) to successfully complete projects.
- Ability to support all aspects of equipment install (Rigging, alignment, wiring, startup, etc.)
- Complete all work related documentation on time.
- Identify potential future opportunities with the customer while onsite.
- Assist in any other activities that help to support ongoing strategies.
Background Experience
- Knowledge of system preventative maintenance on intermediate to advanced level manufacturing equipment.
- Experience with in-field installation and start-up of intermediate to advanced level manufacturing equipment.
- Basic knowledge of one of the following robotic processes: GMAW or Plasma cutting
- Ability to read and interpret electrical and mechanical prints.
- Successfully complete start up and debug on basic to intermediate level system.
- Intermediate electrical troubleshooting skills
- Record of positive customer feedback.
Education / Training / Experience
- High school diploma or GED (technical or vocational school preferred)
- Associates degree focused in electrical, mechanical, mechatronics, or robotics, preferred.
- 5+ years of electrica/mechanical of troubleshooting experience
- 5+ years of field service experience
- Machine Programming (PLC/HMI) experience preferred
- Safety System, Network, and Fieldbus Programming and Trouble Shooting experience preferred.
- Experience in robotic processes preferred.
- Hydraulic/Pneumatic/Lubrication system troubleshooting experience preferred.
- Robot Programming experience – Fanuc and ABB preferred.
- 90-100% Travel required for this role
- Must be a US Citizen or US Permanent Resident
Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregn
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